Customer Service Representative

Job Description

Job Description

We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and supporting accurate order processing in a structured call center setting. The role offers a flexible self-scheduling model within available shift windows, with an expected commitment of 32 to 40 hours each week and a minimum availability of 32 hours required. Shifts available are M-F between 12 noon and 8pm, Saturday and Sunday, 11am-7pm.

Responsibilities:

• Handle a steady flow of inbound customer calls with professionalism, accuracy, and a service-focused approach.

• Place outbound calls as needed to gather information, provide updates, or support customer outreach efforts.

• Enter orders and customer details into internal systems while maintaining a high level of data accuracy.

• Respond to customer questions, resolve routine issues, and escalate more complex concerns when appropriate.

• Maintain clear and courteous communication across every interaction to ensure a positive customer experience.

• Manage workload effectively within a fast-paced call center environment while meeting scheduling expectations.

• Follow established procedures, call handling standards, and documentation practices for each customer interaction.

• Ability to commit to at least 32 hours per week, with availability for 32 to 40 hours weekly.
• Comfortable working in a call center environment and handling both inbound and outbound phone activity.
• Strong verbal communication skills and a detail-oriented phone manner.
• Basic data entry and order entry skills with attention to detail.
• Customer service mindset with the ability to remain patient and helpful during interactions.
• Reliable time management skills and the ability to self-schedule within available shift windows.
• No previous experience is required; willingness to learn and follow processes is essential.