Student Services Call Center - Temporary

Student Services Call Center - Temporary Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed. Position Information Classification Title: Temporary Non-Exempt Working Title: Student Services Call Center - Temporary Datatel Position ID: COUN0TEMPCCA1A Annual Hours: 20 hours per week Placement Range: $12.00 per hour Position Type: Temporary Part-time Job Category: Non-Exempt Job Open Date: 07/09/2024 Reports To Coordinator of Training and Quality Assurance, Student Success Advising. None report to this position. Required Knowledge, Skills & Abilities Ability to work flexible and evening hours. Demonstrated positive human relations and communication skills. Demonstrated ability to work well one-on-one with individuals. Basic computer literacy. Ability to problem-solve. Physical Demands/Working Conditions General physical requirements: Sedentary work with occasional exertion up to 10 pounds. Required to move about the office, communicate with students, staff, faculty, and others. Frequent use of computer and repetitive hand motions. Frequent standing and positioning to access materials. Visual acuity to judge accuracy, neatness, and thoroughness of work. Indoor office setting. Preferred Qualifications Call center experience. Work Hours Monday – Thursday 8 a.m. – 6 p.m. Friday 8 a.m. – 5 p.m. May be scheduled extended evening hours and/or weekends during heavy enrollment periods. Job Duties Answer incoming phone calls. Answer questions. Information referral. Utilize OCCC website for needed information. Referral to OCCC departments for additional help. Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures. Contribute to a safe educational & working environment. Adhere to established safety and health procedures and practices. Complete quarterly health and safety training pursuant to OCCC’s established procedures. Participate in all applicable OCCC emergency, evacuation, and shelter‑in‑place drills and be prepared to assist others in taking appropriate action during a health or safety emergency. Required Documents Resume/CV (required) Transcript (optional) Other Document (optional) Cover Letter (optional) #J-18808-Ljbffr Oklahoma City Community College