Automotive Service Advisor

Service Advisor

Mercedes-Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an experienced full-time Service Advisor to join our team. We're looking for a positive, customer-focused professional who enjoys building relationships and delivering exceptional service. In return, you'll be part of an organization that offers career growth, ongoing support, and a competitive benefits package. If you're ready to take your career to the next level with a company that values your experience, apply today.

Schedule: Monday-Friday 7am-5pm & rotating Saturdays 8am-5pm

Estimated Annual Compensation Range: $115,000.00 - $150,000.00 (base pay & monthly commission)

What you will do:

• Greet clients and ensure they receive prompt service
• Refer to service history, inspect vehicle, and recommend additional needed service to clients.
• Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines
• Ensure new and used car warranty repairs by approving adjustments within standard warranty periods
• Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work.
• Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
• Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client
• Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments

What we can offer you:

• A robust benefits package
• 401(k) plans with company match
• Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer
• Employee Referral Bonus Program
• Longevity bonuses and paid trips
• Employee discounts on merchandise, repairs and vehicle purchases
• Perks such as tickets to concerts and sporting events plus more
• Smoke Free Campus

Requirements

• Minimum of 3-5 years of high-volume automotive dealership Service Advisor experience, luxury brand preferred
• Strong sales and negotiation skills
• Proven ability to consistently meet CSI goals
• Proven track record of customer retention and revenue generation
• Exceptional customer service and relationship-building skills
• Ability to resolve customer concerns swiftly and professionally
• Ability to create and maintain long-term client relationships
• The ability to communicate with a positive and professional demeanor
• Intermediate computer skills
• Dealertrack experience a plus