Outlet - Back Retail Associate

Job Description

Job Description

Position Summary:
Rappahannock Goodwill Industries (RGI) is searching for a Back Retail Associate at our Outlet location . The Back-End Retail Associate will assist donors and provide tax receipts for such, selects, and prepares textiles for sales in store, prices new and used merchandise and assures goods are made available to the public in a clean, attractive environment with the best customer service standards.

Core Responsibilities:

• Assures exceptionally friendly customer service to all shoppers and donors.
• Performs basic housekeeping tasks on the sales floor, donation center, and production area.
• Safeguards company property and equipment against loss, theft, or damage.
• Follows all safety policies and procedures.
• Adheres to security policies and enforces all security rules and regulations and reports incidents to Store Manager.
• Assists in any other store function as needed to assure all work goals are met and to cross train in all store functions.
• Performs all other duties as assigned.

Donation Responsibilities :

• Assists as necessary with loading/ unloading and carrying purchases/donations.
• Explains to donors the company’s policies when unable to accept some donations.
• Provides donors with tax receipts.
• Assures that the donation area center and the surrounding area inside and out are kept neat.
• Evaluate wares for quality and value and price appropriately and determine when items need to be sent to the E Commerce department.
• Prepare the outbound merchandise for shipment to warehouse.

Hanger/Grader Responsibilities:

• Rapidly and accurately grades textiles into categories determined by Management.
• Discards unsalable items.
• Hangs 100 garments per hour.
• Prices specialty items as directed by Management.
• Places clothes on Z rack in order according to store layout.
• Performs basic housekeeping tasks as required in store.

Education/Training:  
High School Diploma or GED preferred but not required.
Retail or similar experience preferred.

Physical Demands:
Ability to stand and move around for extended periods. Ability to climb, talk, hear, stoop, kneel, crouch, reach, handle, carry, push, pull, and lift objects up to 50 pounds.

Requirements: 
Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, weekends, holidays, and blackout periods which may vary from week to week as well as occasional overtime when approved by management.

Skills:
Basic computer skills, basic phone communication skills, ability count change and work a cash register, basic math, and ability to make change.

Working Conditions:  
Retail store environment, some minimal exposure to outdoor elements