Inside Sales Executive - 3 x positions available

Inside Sales Executive The Inside Sales Executive is responsible for managing and growing a portfolio of long‑tail customers who spend under $20,000 annually on books and journals content. The primary focus of the role is on customer renewal, retention, and upselling, minimising attrition, growing accounts and ensuring customer satisfaction. This is a hybrid role requiring the successful applicant to be able to attend our office in Philadelphia 3 days per week, with the rest of the time working remotely. Closing date for applications: Friday, June 19, 2026. Key Responsibilities Renewal and Retention Proactively engage with customers to ensure timely renewals of subscriptions and packages, including Blended Models. Identify and address potential churn risks by resolving customer concerns and providing tailored solutions. Monitor customer satisfaction and implement strategies to improve retention rates. Upselling and Cross‑Selling Identify opportunities to upsell additional books and journals content packages. Present tailored recommendations to customers based on their purchasing history and business needs. Collaborate with the Campaigns Manager to leverage promotional campaigns and special offers. Sales Performance Achieve annual sales targets for renewals, retention, and upselling. Track and report sales performance metrics, including renewal rates, upsell revenue, and customer retention rates. Continuously improve sales techniques and product knowledge to maximize effectiveness. Customer Engagement Conduct regular outreach via phone, email, and virtual meetings to maintain customer relationships. Provide exceptional customer service by addressing inquiries, resolving issues, and offering product guidance. Act as a trusted advisor to customers, ensuring they derive maximum value from their purchases. Qualifications Strong ability to identify customer needs and present compelling solutions. Skilled in negotiating and closing deals to achieve sales targets. Proven ability to build and maintain long‑term customer relationships. Experience in managing customer accounts and ensuring satisfaction. Excellent verbal and written communication skills. Ability to convey complex information clearly and persuasively. Ability to analyse customer data and identify trends and opportunities. Strong problem‑solving skills to address customer concerns effectively. Ability to prioritise tasks and manage multiple customer accounts efficiently. Strong organisational skills to maintain accurate records and meet deadlines. Location We believe that great things happen when people connect face‑to‑face. The position is based in Philadelphia, PA, and requires a minimum of 3 days per week in‑person. Candidates must live within a commutable distance of our office and have the right to live and work in the US. Benefits Annual base salary of approximately $65,000 + sales bonus 15 paid vacation days + 2 paid floating holidays and a paid day off for your birthday 10 paid sick days 3 additional discretionary days for the holiday season at the end of the year Up to 4 weeks of paid parental leave Medical, dental, vision and other health benefits 4 volunteer days per year 401(k) match Flexible working schedule Seasonal social and charitable events Training and development Equal Opportunity Employer Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non‑merit based factor. If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact View email address on click.appcast.io. Your request will be reviewed and considered in the strictest confidence. This role may also be available on a flexible working or part‑time basis – please ask the Talent Acquisition team for more information. #J-18808-Ljbffr Informa Group Plc.