General Manager

Company Description Welcome to Reverie Hospitality, where thoughtful gatherings and events in the great outdoors become cherished memories. Our mission is to curate exceptional experiences across our unique collection of properties that blend the wonders of nature with resort-style amenities. At Reverie, we believe in the transformative power of connecting with the natural world, offering a sanctuary for guests to immerse themselves in tranquility and create lasting bonds with loved ones and friends. The Retreat on the Hill is a premier glamping resort with 11 highly unique, experiential lodging accommodations that are perched on a clifftop in the Texas Hill Country, offering breathtaking 360‑degree views of Lakes LBJ and Marble Falls. Located in Cottonwood Shores just under an hour from Austin, it's an ideal property for a full weekend wedding, wellness retreat, family reunion, or corporate retreat with luxury accommodations like star‑gazing domes, safari tents, tipis, and cliffside cabins featuring incredible outdoor spaces and many desirable amenities. Role Description The General Manager (“GM”) will manage the entire hospitality business (both lodging and events) at Retreat on the Hill. This role will oversee or collaborate with the team of staff managing the property’s operations which includes the sales/marketing, guest communications, maintenance, housekeeping, landscaping, etc. The GM will report directly to and work closely with the ownership group that owns other similar hospitality businesses in the Austin area. The GM will have responsibility for the property’s entire operations managing the existing 11 lodging accommodations in addition to helping the ownership team launch another ~7 accommodations plus a new event hall in 2027. Job Responsibilities The GM will oversee all business functions and will manage or collaborate with other staff who might be directly performing tasks listed below (non‑exhaustive). Hotel Management Develop and implement strategies to increase revenue and profitability Develop and maintain positive relationships with guests, vendors, and employees Hire, train, and manage property‑level staff to ensure high‑quality service and a positive guest experience Develop and implement policies and procedures to ensure the safety and security of guests and staff Continuously improve the guest experience by soliciting and responding to feedback Ensure compliance with local, state, and federal regulations Perform monthly walkthroughs of the property to identify cost‑effective improvements to decor, furnishings, amenities, etc. Marketing Manage hotel booking channels Launch booking promos/discounts and various add‑on options Manage wedding & events marketing & channel management Oversee website management and improvements Manage Property’s listings (Airbnb, Vrbo, hotel OTAs, direct booking engine, etc.) and aggregated property management software Manage digital marketing including SEO/digital ads/social media Execute local outreach, vendor/business partnerships & relationship management, and physical marketing campaigns Hold property open houses, networking events, and other in person marketing initiatives Execute email marketing and newsletter for past and prospective guests Sales Oversee guest inquiry management - responding to guest phone/email/text inquiries about transient hotel‑style bookings within half a day (ideally within 1‑4 hours) Perform regular inquiry follow ups for transient guests, and as necessary, assist Sales Team with group/event lead follow ups As necessary, assist Sales Team with CRM management efforts for group/event leads Perform prospective/booked guest tours of the property Wedding & Event Management Develop/maintain relationships with wedding vendors for equipment, photography, music, flowers, etc. to refer to guests Provide and introduce suggested wedding vendors to guests Coordinate with future wedding bookings and assist client with planning as necessary Communicate with wedding vendors to ensure they understand the Properties and our rules Guest Management & Services Execute reservation management (creation, payments, rental agreements, etc.) and booked guest communications Perform guest issue and conflict resolution Perform onsite guest management including front desk and concierge services, ensure there is adequate coverage for evenings and weekends, especially during weddings/events Coordinate guest programming including activities, sports, live music, artist exhibits, etc. Handle all booked guest requests and field all guest communications Manage payment processing and refunds through the management software/payment service Ensure that all upcoming reservations are paid in full and all add‑on fees (late/early checkin/out, pet fees, event fees, etc.) have been properly applied to the reservation and paid in full Ensure all guests have signed rental agreement and adhere to property rules Field and address guest emergency repair and maintenance requests, in some cases this may occur late at night Encourage all happy guests to leave 5 star reviews Respond to reviews with thank you notes and quickly address any negative reviews Property Maintenance Oversee onsite vendor management for utilities, service vendors, etc. Ensure all of the property’s utilities, systems, etc. are all in proper working condition & work with Maintenance Associate & Director when issues arise Execute or oversee property repairs & maintenance - both reactive and preventative Manage guest accommodation turnovers and perform quality control of housekeeping each time Manage event space turnovers / cleaning (once added) Manage groundskeeping and landscaping Oversee swimming pool maintenance services (once added) Supplies & Inventory Management Maintain inventory of supplies including consumables, linens (2 par), etc. Maintain any necessary inventory of backup furniture, appliances, electronics, etc. Maintain standardization across all guest and back of the house supplies/inventory, following Reverie standards Oversee purchasing of supplies, equipment, furniture, linens, etc. Operations & Technology Work directly with ownership group to manage and implement technology solutions at the property to automate and streamline business operations Hold weekly meetings with ownership group to report on progress Focus on continuous improvement to implement standardization throughout the business and find ways to become more efficient Accounting & Financial Reporting Track KPIs and report on financial metrics Manage annual budget provided by ownership Provide details and assist centralized bookkeeper with maintaining accurate records Qualifications Managerial experience at boutique hotel, event venue, or other hospitality business Strong attention to detail and a commitment to maintaining high standards. Excellent leadership, organizational, and multitasking abilities. Ability to lead, motivate, and manage a team effectively. Strong communication and interpersonal skills. Flexibility to work various shifts, including weekends and holidays Proficiency in using hotel management software and tools. Requirements for Employment Authorized to work in the U.S. Availability to work weekends/holidays and weekdays Willingness to work in indoor and outdoor settings, including all‑weather conditions (rain, wind, heat, etc.). Must be able to easily commute daily to Cottonwood Shores, TX (within 20 minutes) Compensation $55,000 - $70,000 base salary paid biweekly (based on experience and pending housing) Optional onsite employee housing (2 bedroom / 1 bath apartment) Target bonus based on employee and company performance Full employee designation (Reverie to pay FICA/Social Security on behalf) 15 days of paid time off (vacation + sick days) #J-18808-Ljbffr