Technical Account Manager

Deliver world class service and support to customers using our company’s Products and Services. Be able to diagnose and resolve technical process issues involving fermentation, enzymes, optimization, and troubleshooting activities. Must be willing to learn or have the skills already to properly and effectively use JMP analytical software systems when preparing data and presentations for customers and team. Must be able to accurately read and develop graphs and charts to properly analyze and present fermentation data to customers and team. Must be willing to learn or already have the knowledge of our products, and be able to properly convey their application benefits to our customers. Research required information using all available resources. Redirect certain problems to appropriate resources, understand all resources available to delineate issues and work for resolutions. Stay current with product and industry information, communicate all changes and updates with all direct reports as necessary and or needed to provide world class customer support. Participate in technical phones calls and meetings, and be able to clearly and affectively convey your ideas and messages. Lead and prepare plant reviews for customers and be able to properly convey issues, suggestions and benefits. Respond to emergencies with rapid response and calm can-do attitude to rectify the issue. Demonstrate courteous and cooperative behavior when interacting with customers, direct reports, the public and company staff; maintains confidentiality of work-related issues and company propriety information. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor’s degree A MUST in a bio related field Proper phone skills and demeanor. Superior communication skills, both written and verbal. Master of MS Office Productivity tools. Experience with JMP analytics tool highly preferred. Excellent multi-tasking capabilities and a drive for successful, timely completion of all tasking. Superior follow up and follow through skills. An ability to set, define, attain and maintain high standards for yourself, your direct reports and the organization. COMPETENCIES Exemplary Attendance and Punctuality Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Focuses and guides self in accomplishing work objectives. Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. Makes customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. Deals effectively with others in high stress, high-tension situations. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. ADDITIONAL NOTES Must be willing to travel up to 60-65% of the time. Must be able to work in a lab environment. Can wear all necessary PPE for Lab, Production, and Construction environments. Must be able to stand for long periods of time on concrete surfaces. Must be able to communicate and be highly functional in noisy environments #J-18808-Ljbffr