Customer Service Representative

Benefits: 401(k) Employee discounts Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Customer Service Representative (CSR) Join the Award-Winning Team at It’s Your Heating and Cooling Guy™ Port Huron, MI Full-Time or Part-Time Opportunities Available Pay Range: $33,000 - $40,000 per year (based on experience and the right fit)

$1,000 SIGN-ON BONUS

Are you a friendly, organized person who enjoys helping people and creating exceptional customer experiences? It’s Your Heating and Cooling Guy™ is growing, and we are looking for an energetic, dependable, and customer-focused Customer Service Representative (CSR) to join our team! We are a locally owned and operated company proudly serving our community for over 25 years. We have built our success by taking care of our customers, supporting our employees, and creating a team environment where people can grow. Whether you are looking for a full-time career opportunity or a part-time position, we want to meet motivated people who want to be part of an award-winning team! What You’ll Do: Answer incoming customer calls with professionalism and enthusiasm Manage multiple phone lines while providing outstanding customer service Schedule service appointments and coordinate technician schedules Communicate with homeowners and help identify their comfort needs Provide a great first impression on every customer interaction Handle customer questions, concerns, and follow-up communication Maintain accurate customer records and appointment details Support our technicians and office team to keep daily operations running smoothly Educate customers on maintenance plans, services, and comfort solutions Reasonable On-Call Rotation for after hours and weekends What We’re Looking For: Excellent communication and phone skills Ability to multitask and handle multiple phone lines in a fast-paced environment Strong computer skills and ability to learn new software Organized with attention to detail Positive, professional attitude Reliable, dependable, and team-oriented Customer service, call center, or scheduling experience preferred Why Work With Us?

• $1,000 Sign-On Bonus
• Full-Time or Part-Time Scheduling Options
• Competitive pay: $33,000 - $40,000 annually (full-time)
• Health benefits available
• 401(k) retirement program
• Paid time off
• Employee discounts
• Career advancement opportunities
• Training and support
• Work with an award-winning team
• A company culture where your efforts are appreciated and recognized

Company Awards & Recognition BEST of the BEST Awards — Blue Water Area Winners in 2022, 2023, 2024, 2025 & 2026 Best HVAC Company Best Place to Work Best Local-Owned Business Best Boss Additional Recognition: ⭐ Voted Best HVAC Contractor on Google for 2025 & 2026 How To Apply: Visit: Click on the Careers tab in the menu bar and submit your resume online. We are always looking for motivated team members who want to build a long-term career with a growing company. Call today to set up your interview: View phone number on click.appcast.io Start your career and work for the BEST with a company that values your hard work, supports your growth, and rewards top performers! It’s Your Heating and Cooling Guy™ 1717 Bancroft Street Port Huron, MI 48060