Case Management Supervisor

About the Organization Affinity Health Center's mission is to serve the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect. Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare. Position Summary Under the supervision of the Ryan White Program Manager, the Case Management Supervisor is responsible for supporting and overseeing a team of case managers delivering services that lead to satisfactory health outcomes for people receiving community health center services as well as for people living with HIV/AIDS in AHC’s service area. Duties & Responsibilities Recruit, onboard and train new Medical Case Managers (MCM) Coordinate ongoing routine trainings for MCM team (e.g., RWB MCM training, ACA open enrollment or Medicaid eligibility training, etc.) Identify and coordinate opportunities for staff professional development Review initial program intake assessments and annual reassessments Conduct chart audits in Provide Enterprise and electronic health record (EHR) to ensure accuracy and compliance with program eligibility Contribute to annual budgeting process Partner with Accounting Team to identify denied claims for patients who are eligible for assistance under the SC AIDS Drug Assistance Program (ADAP). Determine gaps or discrepancies in patient files and documentation that led to the denied claims and work with MCM staff to address these gaps. Work with Data Specialists to monitor monthly reports and dashboards. Review service data and quality metrics in Provide Enterprise and Azara to identify opportunities for quality improvement across case management performance Contribute to monthly/quarterly/annual reports to local, state and federal agencies, including the annual RSR Prepare for annual audit site visits as required by funders, ensure documentation is up to date, fully compliant Attend funding recipient cohort meetings as assigned (e.g., SC DPH RWB MCM Workgroup Meeting, etc.) Build and maintain relationships with referral, peer and partner organizations Maintain list of external service providers, support agencies and resource programs Ensure all MCM services are delivered in accordance with the SC Ryan White Part B Case Management and Ryan White Part A guidelines and AHC policy and procedure Participate in Continuous Quality Improvement (CQI) activities Participate in AHC Performance Management System As a member of the AHC leadership team, lead with compassion, curiosity and courage Pay Range $60,000 - $75,000 annual, based on qualification and experience. Benefits Fully funded health insurance Paid‑Time Off Group Health /Life/Dental/Vision/Disability 403B Retirement Plan with 3% match 12 Paid Holidays Training and continuing education opportunities provided, including leadership development Preferred Qualifications Master’s degree in public health, social work or other related field Bilingual in Spanish & English Experience working in a healthcare setting Experience supporting people living with HIV/AIDS Experience coordinating federal and state benefits and/or assistance (e.g., Medicaid/Medicare, SNAP, SSDI, SSI, etc.) Experience guiding patients through Affordable Care Act (ACA) Marketplace, Medicaid/Medicare enrollment, or other processes (providing education on eligibility, options, timelines, supporting application, etc.) Experience with electronic health records Position Requirements Bachelor’s degree in public health, social work or other related field Experience working in Ryan White funded programming Experience working with HIV care management software(s) for Ryan White funded programs (i.e., CAREWare and/or Provide Enterprise) Valid Driver’s license and reliable transportation Experience in Case Management Experience in leadership/supervision EEO Statement This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Condition of Employment Per policy, vaccination against the seasonal flu is an employee health standard and condition of employment for all new employees of Affinity Health Center. New employees must have initiated the vaccination process prior to their start date or initiate vaccination upon onboarding. EEO & ADA Affinity Health Center ensures equal employment opportunity without discrimination based on race, religion, color, sexual orientation, political affiliation, physical disability, national origin, sex, gender identity, gender expression, military status, age, pregnancy or any pregnancy‑related medical conditions, including lactation, except when the basis is a bona fide occupational qualification. Affinity Health Center complies with the Americans with Disabilities Act (ADA) and related state and local laws, providing reasonable accommodations for qualified employees or applicants with disabilities, provided that accommodations do not impose undue hardship. #J-18808-Ljbffr