Technical Product Manager - Microsoft Dynamics 365 Contact Center
YDC Pro
Technical Product Manager - Microsoft Dynamics 365 Contact Center Fully Remote Contract Candidate must be in Canada or USA Top 2 Skills Microsoft Dynamics 365 Contact Center/Omnichannel Power Platform (Power Automate, Power BI) Expert in using Power Automate flows to push/fetch/sync data – e.g., knowledge base integration between CDW’s Contact Center and ServiceNow Expert in Power BI, able to build/modify/deploy custom BI reports Key Needs Manage the roadmap and prioritization of enhancement backlog. Collaborate with stakeholders in diverse functional areas within the organization. Actively work with 3rd party, internal IT support, and technical teams to resolve bugs and issues. Lead technical design sessions and own the implementation of D365 Contact Center solutions. Provide technical oversight on key components such as: D365 Contact Center D365 Customer Service Case Management Unified Routing, Workstreams Channel configuration and custom channel integration (voice, chat, social, email) Fabric and Power BI (semantic data modeling, creating/building custom dashboards/views) Knowledge of core D365 CE architecture and Dataverse is a plus. Microsoft Copilot Studio and Virtual Agents is a plus. Knowledge and understanding and experience with Azure Communication Services is a plus. Collaborate with Solution Architects to design integrations with backend systems and external services. Guide and mentor development teams to deliver high-quality, reusable, and maintainable code. Review code and ensure alignment with best practices and enterprise standards. Troubleshoot complex technical issues and provide proactive resolutions. Contribute to DevOps processes including CI/CD pipelines and ALM best practices. Email your resume to View email address on click.appcast.io Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at YDC Pro by 2x #J-18808-Ljbffr
Vacancy posted 23 hours ago
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