Assistant Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

WHO WE ARE:
At The Lash Lounge, we create more than beautiful lashes and brows. We operate at the highest standards of excellence and deliver unforgettable guest experiences. As the first lash only salon in the United States, we have set the benchmark in the industry and now proudly operate over 130 locations nationwide. We are the premier leader in lash extensions and luxury salon services including lash lifts, brow lamination, lash and brow tinting, and threading. Our mission is to deliver a warm, welcoming, and elevated experience while focusing on the health and care of our guests' natural lashes and brows. Every service is tailored. Every detail is perfected.

WHO WE ARE LOOKING FOR:
The Lash Lounge Dallas- Park Cities is seeking an Assistant Manager who is experienced, guest focused, and confident in driving sales. The ideal candidate builds strong relationships with the guests and team, delivers exceptional guest service, and consistently achieves KPIs while supporting a positive and welcoming salon environment. We have daily salon goals and we need someone who is motivated to hit and exceed those. This role is ideal for someone who thrives on organization, attention to detail, accountability, and leading by example.

COMPENSATION:

• Starting $20 hourly/ can increase based on performance and experience level.

RESPONSIBILITIES:

• Support and oversee daily salon operations to ensure a smooth, efficient, and guest focused environment.
• Increase membership sales and retail sales
• Consistently meet and exceed salon KPIs, including memberships, retail sales, rebooking and guest retention.
• Greet guests and provide an excellent customer experience
• Book appointments in person or by phone
• Contribute to group operations, such as inventory maintenance
• Perform daily checklists such as 24 hour guest follow ups and 48 hour guest confirmations, etc.
• Maintain a clean and inviting environment

REQUIRED SKILLS:

• Previous leadership or management experience required (Assistant Manager or similar role) 
• Previous salon, spa, beauty, wellness, or front desk experience required
• Highly organized, detail-oriented, and able to consistently follow processes and procedures with accuracy 
• Strong ability to prioritize tasks, stay focused, and manage multiple responsibilities in a fast-paced environment 
• Strong communication skills both in person, phone, email, and text
• Strong ability to consistently meet or exceed KPIs, including memberships, sales, retail, add-ons, and rebooking goals
• Strong problem-solving skills with the ability to take initiative and make sound decisions 
• Experience with MindBody Software is a plus!

WHY JOIN OUR TEAM?

• Competitive pay +bonuses for sales performance
• Growth opportunities
• Supportive, team environment
• Free lash extensions 
• Discounts on retail products

  Hours: 

• Sunday 11:30am - 5:30pm
• Monday-Thursday 8:30am - 2:30pm
• Friday and Saturday off
• Available to fill in on evenings or weekends if needed