Quality Assurance Supervisor

The Ohio Attorney General's Office is currently seeking an experienced individual for an OHLEG Quality Assurance Supervisor vacancy in the Bureau of Criminal Investigation (BCI) Section - OHLEG. This position will report daily to any of the following BCI locations: London, Bowling Green, or Richfield. The Bureau of Criminal Investigation, known as BCI, is the state’s official crime lab serving the criminal justice community and protecting Ohio families. BCI also provides expert criminal investigative services to local, state, and federal law enforcement agencies upon request. With offices throughout the state, BCI stands ready to respond 24/7 to local law enforcement agencies’ needs at no cost to the requesting agency. Under the supervision of the Director of OHLEG, the OHLEG Quality Assurance Supervisor oversees and manages the work of OHLEG Quality Assurance (QA) Specialists. This includes leading the statewide audit and compliance program for the Ohio Law Enforcement Gateway and associated criminal justice databases. Primary Responsibilities Supervising QA Specialists in conducting OHLEG compliance audits, preparing audit reports, issuing findings, and ensuring all reviews are completed accurately and consistently. Overseeing QA Specialists’ activities related to detecting, documenting, and escalating potential misuse of OHLEG systems, including reviewing user activity patterns, approving investigative steps, and ensuring proper coordination with leadership for follow up actions. Ensuring all compliance determinations related to OHLEG and Criminal Justice Information Services (CJIS). Providing direction, mentorship, and training to QA Specialists, ensuring they understand current policies, procedures, security requirements, and investigative protocols. Conducting performance evaluations, setting goals for QA staff, addressing performance issues, and ensuring workload balance across the team. Developing standards, documentation, and procedures to ensure statewide consistency in QA audits, compliance checks, misuse investigations, and offender database review practices. Serving as the primary liaison between QA Specialists and the Director of OHLEG, communicating directives, guiding staff on complex cases, and representing OHLEG leadership at meetings and conferences. Organizing, attending, and presenting at countywide meetings to discuss compliance expectations, recurring issues, misuse trends, and best practices for agency users. Responding to complex or confidential inquiries from law enforcement agencies, ensuring proper guidance and problem resolution related to OHLEG access, compliance violations, and system usage concerns. Monitoring statewide compliance trends, identifying risks, recommending policy adjustments, and advising leadership on issues requiring attention or escalation. Ensuring the protection and confidentiality of sensitive system data, including oversight of how QA Specialists handle CJIS restricted information. Coordinating with technical support staff, OHLEG supervisors, and external partners to resolve issues identified through audits or misuse investigations. Ensure knowledge of the Sex Offender, Arson and Violent Offender databases and registries. Staff may assist with occasional audits of the records for completeness and accuracy. Participating in weekly meetings with OHLEG leadership to report on QA activities, emerging compliance risks, misuse investigations, and recommendations for improvement. Unusual Working Conditions Travel will be required. Minimum Qualifications Completion of undergraduate core program in business, public administration, criminal justice, or related field; valid driver’s license. Four years of experience as an OHLEG Quality Assurance Specialist. Or equivalent of Minimum Class Qualifications for Employment noted above. Preferred Qualifications Knowledge of: Ohio Law Enforcement Gateway applications; Sex Offender Registration Notification System; NCIC policies and procedures; LEADS policies; Attorney General policies and BCI directives; supervisory principles; employee training and development; public relations. Skill In Use of personal computer; Microsoft Office Suite; OHLEG applications. Ability To Analyze problems, collect data, assess compliance issues, draw conclusions, and make sound supervisory decisions; manage multiple complex issues involving sensitive information; classify, document, and report findings; handle sensitive inquiries from law enforcement and the public. Job Skills Professional Active Learning Attention to Detail Coaching Confidentiality Performance Management Primary Job Skill Criminology/Criminal Justice Professional Skills Active Learning Attention to Detail Coaching Performance Management Confidentiality General Information Primary Location: United States of America-OHIO-Madison County-London Other Locations: United States of America-OHIO-Summit County-Richfield, United States of America-OHIO-Wood County-Bowling Green Compensation: $36.75/hour - $52.27/hour Schedule: Full-time Work Hours: 8:00 a.m. - 5:00 p.m. Classified Indicator: Classified Union: Exempt from Union Agency Overview The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year. #J-18808-Ljbffr