Service Desk Engineer

$55k - $70k

Tata Consultancy Services

Blue Bell, PA

ServiceDesk Engineer

Must have technical/functional skills ServiceDesk E2, ITIL, Windows, MAC, Networking

Roles & Responsibilities

Ticket Logging: Receive, log, and categorize incidents and service requests.

First-Level Support: Provide initial troubleshooting and resolution using knowledge base.

User Assistance: Support users with common issues (password reset, access, basic IT issues).

Escalation: Identify unresolved issues and escalate to L2/L3 as per SLA.

SLA Adherence: Ensure timely response and resolution within agreed SLAs.

Documentation: Update tickets with accurate actions and resolution details.

Communication: Keep users informed on status and closure.

Generic Managerial Skills, If any

Understand SLA's and KPI's

Base Salary Range: $55,000 to $70,000 Per Annum

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location: Blue Bell, PA

Function: TECHNOLOGY

Role: Engineer

Skills: Desktop

Salary Range: $55,000 - $70,000

Desired Candidate Profile

Qualifications

Bachelor of Computer Science

Apply

Vacancy posted 13 hours ago

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