Collections Specialist

Job Description

Job Description

Tired of just being another voice in the call queue?

If you’re a seasoned Collections pro ready to take charge, this is your chance to own your impact . Step into a role that offers true autonomy, hybrid flexibility, and a high-performance culture that doesn’t just reward results—it celebrates them. Your experience matters here—and your drive to earn more through proven performance? Even better.

Collections Specialist

Location Tempe, AZ | Onsite

Compensation & Schedule

• $19/hour

• Full-time, (Overtime Required)

ROLE IMPACT

Join a results-driven team focused on reducing auto loan delinquencies while maintaining exceptional customer service. As a Collections Specialist, your ability to build rapport, resolve account issues, and support financial recovery efforts directly impacts operational goals and client satisfaction.

KEY RESPONSIBILITIES

• Contact delinquent account holders via dialer system and manual outreach

• Identify reasons for delinquency and negotiate payment solutions

• Maintain performance standards and productivity metrics

• Utilize skip tracing tools to locate borrowers as needed

• Deliver best-in-class customer interactions aligned with company values

MINIMUM QUALIFICATIONS

•Minimum of 2 years of collections experience (must be clearly reflected on resume) OR Fluent in Spanish with at least 3 years of call center experience.

• High school diploma or GED

• Clear criminal background

• Two verifiable employment references

CORE TOOLS & SYSTEMS

• Dialer systems

• Skip tracing tools

• CRM or account management software

• Microsoft Office Suite

PREFERRED SKILLS

• Bilingual Spanish speakers strongly encouraged to apply

• Proven drive to exceed performance goals

• Willingness to work overtime

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!