Consumer Experience Specialist I (Provider Scheduling)

Consumer Experience Specialist I

Analyzes data inputs and research related to key consumer promise and aspirational initiatives. Prepares and creates learning materials using various mediums and teaching methods. Develops, builds, and executes first-in-class services and experiences. Identifies areas of improvement for training curriculum and materials on an ongoing basis. Exports daily performance reports from consumer-based dashboards. Integrates and vets new capabilities, improvements, and enhancements within the ecosystem. Collaborates with impacted upstream and downstream matrixed areas. Thinks strategically, executes methodically, and manages competing priorities. Researches and synthesizes consumer insight inputs to develop communications for senior-level audiences. Summarizes findings using digestible language and illustrations. Communicates changes in strategic direction, product vision, progress, and prioritizations to leadership and impacted project teams. Develops and collaborates on building effective project update and progress presentations and associated communication materials for senior leadership and impacted teams. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to think strategically and turn ideas into action, with a positive outlook, personal initiative and accountability.
• Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively to cross-functional teams.
• Strong documentation skills to build research summaries, communications, and product models for review.
• Demonstrated ability to identify, understand, and drive resolution of complex critical issues.
• Fluent with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, etc.)
• Intermediate with project management tools
• Novice experience intranet SharePoint, dashboards/Power BI

Education:

• Associate [Preferred]
• Bachelor's [Preferred]
• High School Grad or Equiv [Required]

Field of Study: N/A

Work Experience:

• 2+ of experience working as a consumer experience representative, reporting specialist, or similar role. [Required]
• Call Center or Telephone Customer Service Experience [Preferred]
• Electronic Health Record System Experience [Preferred]

Additional Information: N/A

Licenses and Certifications: N/A

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements

Pay Range: $36,441.60 $58,306.56

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.