Branch Supervisor

Join our team and begin writing your next success story with us. If you’re looking for a place where culture and leadership matter, look no further. Whether you work here, bank here, or are just getting to know us — this is what it feels like to be part of Jovia. We are Jovia Financial Credit Union. Our name evokes joy, a feeling of optimism, trust, and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. At Jovia, we have provided brighter banking for over 85 years, driven by values like innovation, convenience, and community. As a not-for-profit organization, we focus on what’s best for our members, not profits — Come see for yourself! Awarded as one of the best places to work , Jovia has more than $4 billion in assets, 240,000 members, and 500+ employees, we attract the best and the brightest talent— who do the right thing and present a can‑do spirit in a culture of fun, fulfilment, advancement, and development. Find your joy here, every day. Our employees are passionate about our mission, growing through professional development and making a real difference through community involvement and service. We offer a diverse, inclusive work environment with flexible opportunities and competitive benefits. Join us in shaping the future of banking by joining our team. We Give You Benefits That Go Beyond Your Paycheck Competitive compensation with paid training Engaged Managers who value your input, are transparent, and provide coaching for your success Professional Development with growth opportunities and a supportive learning environment A friendly, inviting work culture filled with social activities that inspire creativity and collaboration Retirement Benefits, featuring a 401(k) with a generous match plus a defined pension plan Comprehensive benefits including Medical, Dental, and Vision coverage Employee Activity Groups that foster a sense of belonging and teamwork Tuition Reimbursement and School Loan Repayment plans for Full‑Time employees Gym Reimbursement and Employee Wellness time off to support your health and wellness Flexible PTO options that include vacation payout and sick time incentive payouts Discounts on Employee Loans to help you create financial success Supplemental Benefits such as Pet Insurance, Legal plan, and AFLAC plans A CEO with brilliant vision and aspiration What You Will Be Doing Provide consistent coaching, training and mentoring to all employees. Ensure a high-level member satisfaction, quality service and achievement of all goals (sales, service and quality). Confidently and competently articulate and communicate with staff and members. Open as MSR or teller as needed. Sell and process applications for consumer accounts, IRAs, business accounts and all real estate loans including mortgages. Function as a resource for all coworkers, possessing subject matter expertise on products, services, policies and procedures. Proactively educate members on utilizing available access channels including ATM network, mobile and online banking, remote deposit and shared branch services. Utilize conversational sales training and techniques to identify needs, leverage opportunities and deepen relationships by proactively cross selling products and services. What We Need From You Bachelor’s degree or minimum three years relevant work experience with one year in a managerial or supervisory capacity. Corporate appearance and positive professional attitude and image. Good administrative and organizational skills. Knowledge of savings regulations (federal and state). Strong written and verbal communication skills. PC literate; Microsoft Word, Excel and Outlook skills. Successful completion of training certification process for IRAs, business accounts, and all real estate loans, including mortgages. Results oriented, self‑starter with consistent performance in achievement of goals (sales, service and quality). Ability to lead, motivate and influence others. Holds Notary Public license. Proficient in all software packages used in the department in order to resolve daily issues encountered and recommend updates to the system and the way it is used in the department. Each employee in a capacity of a Branch Supervisor who acts as a mortgage loan originator must/will be registered with the NMLS Registry (National Mortgage Licensing System) Be part of a growing not-for-profit organization where People are Everything —You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk! At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness! We provide a competitive salary that aligns with qualifications and experience. Compensation may differ based on factors including experience, skill set, and current performance (if applicable). While candidates who do not fulfill the minimum requirements may be considered, this may require a position level, salary, or salary grade adjustment to reflect current experience. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr Jovia Financial Credit Union