Overnight Veterinary Receptionist

Veterinary Receptionist Veterinary Emergency Referral Center (VERC) is seeking a Veterinary Receptionist to join our overnight team. This role is ideal for someone with veterinary customer service or hospitality experience who enjoys helping clients, coordinating communication, and staying organized in a fast-paced emergency veterinary hospital. As a Veterinary Receptionist, you'll play an important role in supporting clients during stressful situations, coordinating with medical teams, and helping ensure pets receive timely care. Our team values compassionate service, continued learning, and staying current with advances in veterinary medicine. Compensation $17–$17.50 per hour, based on experience Additional $2/hour shift differential for hours worked after 10:00 PM Benefits Medical, dental, and vision insurance Paid time off (PTO) 401(k) retirement plan Uniform allowance Employee discount Disability insurance Life insurance Continuing education support Career development and growth opportunities And more! Schedule Three 12-hour overnight shifts per week Friday, Saturday, and Sunday 8:00 PM–8:00 AM Responsibilities Provide welcoming, compassionate, and professional customer service to clients and their pets. Answer and manage a busy multi-line phone system. Schedule appointments across hospital departments and assist with client check-in and checkout. Coordinate with referring veterinary hospitals to ensure patient records are requested, received, and forwarded appropriately. Serve as a communication link between clients, veterinarians, Veterinary Technicians, and other hospital team members. Help clients navigate emergency visits and specialty referrals with clear, timely communication. Support clients through difficult or emotional situations with empathy, patience, and professionalism. Respond to client concerns and help de-escalate challenging interactions respectfully. Maintain accurate client information, appointment details, and related records. Assist with general reception and administrative duties to support daily hospital operations. Qualifications High school diploma or equivalent. At least two years of veterinary customer service, veterinary reception, or hospitality experience. Basic understanding of veterinary environments, terminology, and hospital protocols preferred. Strong verbal and written communication skills. Professional, compassionate approach to client service, including experience handling difficult or stressful interactions. Attention to detail and ability to manage multiple priorities in a fast-paced environment. Proficiency with computers, phone systems, appointment scheduling, records, and client communications. Flexibility and adaptability in a changing emergency hospital environment. Fluent English speaking and reading skills required. About the Hospital Veterinary Emergency Referral Center (VERC) is an emergency staffed with highly experienced doctors, technicians, and support staff. Our team works in a fast-paced, high-intensity environment focused on providing quality medical care and compassionate service to pets and their families. We believe client education, continued learning, and staying current with advances in veterinary medicine are important parts of exceptional care. Our Veterinary Receptionists help connect clients with the medical team and ensure families feel supported and informed throughout their pets' visits. Surrounding Areas Veterinary Emergency Referral Center serves Pensacola and surrounding communities throughout Northwest Florida and the Gulf Coast. Pensacola offers beautiful beaches, outdoor recreation, boating, fishing, and a relaxed coastal lifestyle. VERC provides an opportunity to grow your veterinary career while gaining experience in emergency and specialty medicine. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.