Support Specialist

We have an outstanding Contract to Hire position for aSupport Specialist to join a leading Company located in the Tempe, AZ surrounding area.

As a SupportsSpecialist, you are the heart of Our Client's core service and essential to the Companymission to dramatically improve individuals' independent living.You will provide health and safety supportsfor individuals under Our Client's support using video, text messages, voice communications, various high-tech sensors (such as wearables, Smart Home sensors, and health care sensors), and Our Client's proprietary software technology. With this technology, you will provide individuals with reminders and check-ins, observe activities as needed, as well assupply a safe space to report emergencies. A Supports Specialistpracticesa high level ofefficiency when communicating with individuals under support,and cultivates relationships while keeping a calm demeanor when responding under pressure.

Job Responsibilities: 

• Scheduled Client "check-ins' with individuals under supportfor medication compliance, wellness checks, general reminders, and other similar situations. 
• Provide remote intervention to handle specific situations that range from talking with individuals under Supportto dispatching emergency services. 
• Responds quickly and practically to emergencies, crises, or unexpected problems during shifts.
• Record activities and Support Notes,as necessary. 
• Adheres to and accurately promotes all Company Policies and Procedures to all employees. 
• Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied. 

Basic Hiring Criteria:

• Excellent listening, communication, and writing skills. 
• Adaptability and willingness to learn and adjust. 
• Ability to stay calm and act appropriately in an emergency. 
• Ability to comprehend and retain multiple sets of written information with specific directions and varied needs. 
• Ability to use and maneuver multiple computer applications. 
• Proficiency with various web browsers and applications, such as Zoom, Teams, Outlook Email, Word, Excel, and other necessary virtual meeting platforms.