CSR
Insight Global
Job Description
A leader within the logistics industry is hiring a Customer Service Representative to join their team. This resource will serve as the primary communication point between delivery drivers, customers, and warehouse operations to ensure successful last-mile deliveries. Responsibilities include monitoring delivery routes, supporting driver teams in real time, resolving customer concerns, coordinating delivery updates, and assisting with dispatch operations in a fast-paced warehouse environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
• 1+ years of customer service, dispatch, logistics, or field operations experience
• Strong communication and conflict-resolution skills
• Ability to multitask and problem-solve in a fast-paced environment
• Comfortable communicating with drivers, customers, and internal teams
• Proficiency with Microsoft Office (Outlook, Excel)
High school diploma or equivalent • Bilingual in Spanish and English
• Experience in appliance delivery, furniture delivery, or last-mile logistics
• Hands-on background in installation, assembly, trades, or handyman work
• Leadership or dispatch experience
Experience with TMS systems (Descartes, CLX, etc.)
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