Medical Spa Manager

Spa Manager Looking for a nourishing work environment, surrounded by talented and interesting people, with room to grow? We're currently seeking a hands-on, enthusiastic Spa Manager who has a passion for excellence & an entrepreneurial spirit for our vibrant day + med spa. If you are contagiously positive with an outgoing personality and you excel with sales and high volume booking, and possess a proven track record of managing and developing a strong, inclusive team, read on. Viva is an Austin based, day and med spa spa started in June of 2005 by three women. We're fast growing, hip and locally-owned, with three locations in Central Austin. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our guests with 5-star care. We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits. Who We're Looking For 1–2 years of medical spa experience required, including familiarity with cosmetic injectables and advanced laser treatments At least one year of experience in a spa, hotel, salon, or high-end hospitality environment in a management capacity, preferably with high-volume booking and spa software Strong leadership skills with a proven ability to hire, train, coach, and develop a high-performing team while driving accountability Natural ability to inspire, motivate, and foster a positive, high-energy team culture Sales and education-driven, with a talent for cross-booking, upgrading, and growing both revenue and team performance Exceptional, high-touch customer service skills with the ability to resolve concerns, navigate challenges, and build lasting client relationships Professional, polished communication skills with strong interpersonal awareness Highly organized with strong time management and attention to detail; able to think on your feet and manage competing priorities Self-motivated and accountable, with the ability to work independently and as part of a team Proven track record of meeting and exceeding key performance indicators Confidently educate guests on services, amenities, and home care to elevate their experience and optimize bookings Maintain a clean, safe, and elevated environment, ensuring treatment areas and overall spa presentation meet brand standards Oversee daily operations including inventory, ordering, and facility maintenance coordination Proficient in MS Office and/or Google Drive; experience with Zenoti and Slack is a plus Reliable with consistent attendance and punctuality; available to work weekends and some holidays Passion for excellence with a strong work ethic and team-first mindset Brand ambassador who embodies warmth, professionalism, and a can-do attitude Spa industry knowledge with a genuine interest in wellness Ability to lift at least 25 pounds Willingness to commit to a consistent schedule for at least one year Core Responsibilities Lead, coach, and develop a high-performing team while fostering a positive, accountable culture Deliver and uphold an exceptional, high-touch guest experience at every stage of the journey Drive sales performance through education, coaching, and daily business oversight Oversee daily operations including scheduling optimization, inventory, ordering, and facility maintenance Maintain a clean, safe, and elevated spa environment aligned with brand standards Resolve guest and employee concerns with professionalism, urgency, and care Monitor business performance, KPIs, and revenue goals; proactively address gaps Collaborate with leadership on reporting, forecasting, and strategic initiatives Support events, promotions, and programs that drive guest retention and growth Benefits Competitive pay + bonus structure Health, dental, and vision benefits 3 weeks PTO Paid parental leave 401k with match Deep discounts on services and retail Consistent, predictable schedule Ongoing training and growth opportunities A truly incredible team About the founders Viva Day Spa is a women owned, Austin based, day spa started in June of 2005 by three women. The founders; Shannon Mouser, Maya Aroch and Laurie Aroch, bring together the brains of an engineer, the knowledge of a nutritionist, pharmacist, herbalist and the mindfulness and industry understanding of a Massage Therapist who happen to be best friends and sisters. Viva is known in the industry as "the" spa to work for boasting many wins as Best Places to Work, an excellent benefit package, one if the highest pays in the industry and most importantly was founded by the owners to take great care of the employees so they can take great care for Viva's guest. At the greatest place to work Among the highest pay in the industry Incentive & bonus potential Health, dental and vision benefits at 30 hours per week 3 weeks PTO at 30 hours per week 2% Matching 401k at just 20 hours per week 3 weeks paid parental leave after 1 year of employment Deep discounts on services and retail CEU allowance after 6 months of employment Ongoing training; opportunities to grow Be here now. If spreading love by serving people makes your heart skip a beat, and you value authenticity, excellence at every touchpoint, doing the right thing, and 360 degrees of excellence, you belong here. Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa. Bonus points for completing this sentence in your response: I do my part to help make the world a better place by_____. We look forward to hearing from you! Job Snapshot Full-Time | Salary + Bonus Management | Hospitality | Customer Service College degree preferred Experience managing teams required We are an Equal Opportunity Employer. This role requires a background check due to the nature of our business.