Customer Service Office Coordinator

Job Description

Job Description

Benefits:

• Paid Holidays
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Office Coordinator/Customer Service

Window World seeks energetic and customer centric individual to fill role of Admin Coordinator at our Weirton Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!

• Monetary incentives based on attendance and measurables
• 90 day re-evaluation of starting wage
• Group team building quarterly meet-ups
• Weekly meet ups with your team to talk about ideas, issues, and solutions
• Yearly family picnics/parties to meet all our 7 store’s team members

Job Responsibilities:

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain a well-organized and professional workspace.
• Maintain strong knowledge of products, policies, and services of the organization.
• Meet and greet walk in customers. Transfer customer to our Scheduling Department to set up a free, in-home estimate.
• Receive new contracts from the Sales Department and entering data into Window World's CRM program and QuickBooks
• Accurately create and update customer accounts and input records of customer interactions into CRM.
• Schedule appointments with both customers and Window World team.
• Manage communication between customers and installation teams
• Receiving payments after the project is completed and entering data into Window World's CRM program and QuickBooks
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.

Qualifications:

• Pleasant personality with energetic spirit
• Prior customer service experience is essential
• Prior data entry skills are preferred
• Strong attention to detail
• Ability to learn and adapt quickly
• Strong math skills

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