Manager II Operations

MANAGER II OPERATIONS

WHAT IS THE OPPORTUNITY?

City National Bank is looking for an FX Operations Manager within Capital Markets Operations. The ideal candidate will have a strong Foreign Exchange back-office knowledge. This role is responsible for processing/authorizing transactions that support Foreign Exchange Sales & Trading. This role requires the ability to work in a fast-paced environment and multitask with strong communication skills. The FX Operations Manager will follow policies and procedures within company standards, participate in projects assigned to operational department, and analyze current processes to identifying opportunities for improvements.

WHAT WILL YOU DO?

Provide support for FX Spots, Forwards, NDFs, Options, etc. Subject Matter Expert in all Back-Office operations. Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals. May function as liaison with Technology, Compliance, Risk, Sales and Trading internal partners, as well as business units from around the bank. Ensures a good working relationship is maintained between departments and colleagues. Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure. This includes adherence to all internal and external requirements related to OFAC, BSA, AML and all other applicable compliance related functions as appropriate to the departmental assignment. Ensures staff receives appropriate training to maintain proper risk-related controls and knowledge of applicable regulatory requirements. Ensures that staff make the appropriate decisions, which may include escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities. With management, participates in departmental and bank-wide projects as back office SME; tracks task assignments, ensures departmental resources are available, and implements strategy and project steps with consideration to constraints of budget, schedule and impact. Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs. Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals. Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends. Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments. Effectively communicates to inform, persuade, influence and direct others. Directly or indirectly oversees all Human Resources and related functions, including hiring staff and personnel issues. This includes timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff. Performs other duties as assigned or requested. All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications* Minimum 5 years banking operations experience in a financial institution required. Minimum 5 years banking and operations management experience. Minimum 2 years experience in managing projects and/or teams required. Additional Qualifications 5 years management experience within a Foreign Exchange department preferred. OPICS experience a plus. Critical and strategic thinker. Knowledge of applicable regulatory requirements. Seasoned problem-solving, analytical and decision-making skills. Strong project management skills. Excellent verbal and written communication skills. Ability to create influential documents, presentations and group or team facilitation. Working knowledge of financial and budget process.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. CA#NW.

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