Senior HVAC Service Technician

HVAC Service Technician

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers' rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project's HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

As an HVAC Service Technician, you will be responsible for providing service, installation, and maintenance to customers in a defined market with a diverse commercial base in the above focus areas. This role involves installing, commissioning, troubleshooting, repairing, and starting up HVAC systems in commercial environments, from new facility set ups to existing facility retro fits. The HVAC Service Technician performs scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers.

RESPONSIBILITIES:

• Represents the Company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, analyzing, diagnosing and repairing equipment and systems at customer's location.
• Responsible for end-to-end testing, maintenance, starting up, commissioning, and servicing on assigned HVAC projects.
• Coordinates with team leader and customer to precisely understand requirements for all on-site installation and repairs by extensively examining building layouts, forecasting issues, gathering materials and synchronizing on-site work.
• Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units, as well as propose retrofits, upgrades and or enhancements to existing systems.
• Ensures high levels of customer satisfaction. Meets regularly with customers to become familiar with needs and preferences. Keeps customers informed on the nature of service provided, outstanding issues, and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work.
• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
• Displays team effort and dedication to customers by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays.

REQUIREMENTS IDEAL EXPERIENCE & QUALIFICATIONS:

• A High School Diploma or equivalent.
• 2+ years of experience in HVAC service (Split Systems, Packaged Systems, DX Systems, VRF's, Chillers, Pumps, Etc.). or equivalent combination of education (Technical School) and experience.
• Operating and working proficiency with handheld computers (I.e. Smartphone, iPad).

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.