Genesys Cloud CX Architect - Contact Center Transformation

Responsibilities Define, maintain, and communicate the target-state and interim architecture for Genesys Cloud CX. Establish architectural standards, patterns, and design guardrails. Ensure alignment with Client’s enterprise architecture and modernization strategy. Serve as the primary architecture coordination point across Infrastructure, Application Development, IVR teams, and Genesys Professional Services. Review and influence architecture artifacts produced by Genesys and internal teams. Clarify architectural responsibilities and integration boundaries. Define integration architectures between Genesys Cloud and enterprise systems. Guide application teams on APIs and data flows without owning implementation. Partner with Infrastructure on security, connectivity, and resiliency architecture. Provide architectural oversight for IVR, chatbot, and conversational experiences. Support AI-enabled capabilities aligned with enterprise AI governance. Coordinate with IVR and AI governance teams. Governance, Risk & Continuous Improvement Participate in architecture governance forums and reviews. Identify architectural risks and technical debt. Support roadmap and sequencing decisions. Required Qualifications 8+ years of experience in contact center or CCaaS architecture. Hands‑on or lead architect experience with Genesys Cloud CX. Strong understanding of IVR, omnichannel routing, integrations, and compliance. Experience working in federated delivery models. Preferred Qualifications Genesys Cloud certifications. Healthcare or regulated industry experience. Experience working with system integrators and professional services organizations. #J-18808-Ljbffr Movate