Member Service Representative (Part-Time) - Tacoma WA

Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and independence in the role. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross‑sell products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem‑solving skills Experience working independently and in a team environment Experience maintaining composure in a high‑production and changing environment Experience navigating multiple systems efficiently and adapting to evolving technologies Effective use of sound judgment and informed decision making Ability to embrace and support change initiatives in a dynamic environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours Available Monday – Saturday. Hours based on business needs. Part‑time hours typically 20–25+ hours per week; during training longer hours may be required. Location 3407 South 23rd Street, Tacoma, WA 98405. Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. Application Details Candidates who complete an application will be sent a required online assessment to the email address listed in the application. Be sure to check spam and junk folders. Completing the assessment is critical to ensure your application is considered. For technical assistance with the assessment, contact Infor assessment support team at View email address on click.appcast.io. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Disclaimers Navy Federal reserves the right to fill this role at a higher or lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend beyond the anticipated closing date. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. For additional details regarding compensation and benefits, review the Benefits page on the Navy Federal Career Site. #J-18808-Ljbffr Navy Federal Credit Union