Desktop Support Engineer

Job Skill Cluster: Workplace Support Engineer – EUC Deployment and Management

JOB DESCRIPTION

Maintenance of end‑user computing equipment and peripheral equipment at deputed locations. Handle incidents, service requests, and break‑fix support following the priority and service levels. Continued monitoring of the Service Management tool for new incidents and service requests. Escalate incidents to the appropriate group or person if the issue should be handled by another team. Incident troubleshooting and repair of workstations and peripherals to proper operation. Document the details of incident resolution. Repair and replace failed components. Replace non‑operating equipment with equipment from operating stock. Update the client asset management system to indicate any changes in equipment status. Provide a monthly review of inventory levels. Desktop install, move, add, change, and deletion (IMACD). Installation of workstations, network printers, peripherals, including network patch cable verification, installation, and replacement. Manage support for removable approved external devices. Provide smart‑hand support for server racking, cabling, hard reboots at staffed locations. Installation verification, troubleshooting of Wi‑Fi access points with remote engineers. Microsoft Office productivity tools support. Conference‑room audio, video, Wi‑Fi, and teleconference support. Maintain spare equipment and parts inventory. Printer and multifunction copier support. Provide basic instructions on the use of IT equipment and software. Undertake repairs and preventive maintenance of equipment in accordance with manufacturer recommendations. Break‑fix support for all end‑user computing devices: laptops, desktops, peripherals, desk phones, video and audio conference devices. Install, remove and support for desktop OS or any client‑approved software. Manage desktop computing hardware and software inventory records. Maintain spare pools at staffed locations. On‑site hands‑and‑feet support for IT infrastructure, network, storage and compute. Escalate product‑related issues and hardware/software bugs to client or third‑party provider as appropriate. Trigger disposal process of assets; actual disposal will be carried out by client. Physically destroy drives only if they cannot be wiped electronically. Installs, moves, adds and changes IMAC: confirm requirements, scope, acquire approval, assign to appropriate team, confirm schedule, and verify completion.

JOB REQUIREMENTS AND QUALIFICATIONS

Experience: 7 years of related work experience. Sound knowledge of operating‑system troubleshooting. Sound knowledge of building machines for new joiners. Installing, upgrading and migrating to the latest Windows version. Deploying Windows operating systems in large enterprises. Configuring hardware and applications. Configuring network connectivity; monitoring and maintaining systems that run Windows operating systems. Preferred certifications: MCSA Windows, MCSE Desktop Infrastructure. Benefits and Perks Comprehensive medical plan covering medical, dental, and vision. Short‑term and long‑term disability coverage. 401(k) plan with company match. Life insurance. Paid paternity and maternity leave. Vacation time, sick leave, paid holidays. The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job‑related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation, such as an annual performance‑based bonus, sales incentive pay, and other forms of bonus or variable compensation. LTIMindtree is an equal‑opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family‑care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectionate or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. #J-18808-Ljbffr LTM