Membership Sales Specialist Full Time

A World‑Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you’re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay : Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships : Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off : Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits : Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle. 401(k) Retirement Savings Plan : Build your financial future with a company match (available to team members 18 and older). Employee Stock Purchase Plan : Accumulate funds through after‑tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount. *Eligibility requirements vary by position. Job Summary Responsible for executing Acquisition 365, renewing, upgrading, cross‑selling BJ’s Loyalty Programs. Also responsible for merchandise returns, exchanges, pick‑ups, and general customer service inquiries. Provides excellent and efficient member service. Responsibilities Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance. Act honestly and with integrity, putting the member first. Ensure a safe and positive environment for members and colleagues. Embrace inclusion and diversity through collaboration and respect. Work as a team to achieve goals. Move with speed and agility in everything we do. Innovate and adapt to stay fast. Maintain a friendly and positive attitude. Deliver service excellence through all points of contact. Resolve and deescalate member concerns. Adhere to GOLD Member Standards: Greet, Anticipate, Appreciate; Fast, Friendly, Full, Fresh, Clean; Club Standards. Execute daily GOLD‑Grand opening look. Ensure all items stocked and promotional plans executed; maintain visible accurate signage. Maintain clean and organized environment. Understand production and financial performance reporting for your department. Major Tasks, Responsibilities, and Key Accountabilities Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience. Convert potential members by actively and effectively pitching all membership programs per company policies. Sell BJ’s membership products to potential new and existing members with high energy and determination. Drive toward goal achievement defined by business‑established benchmarks and results. Exhibit clear understanding of all BJ’s Membership options, including Co‑Brand credit card. Deliver superior customer service by serving as the first line of contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product lookup, and pick‑ups. Follow tax‑exempt/resale membership policies in retention processes and procedures, including monitoring renewals and status. Resolve member concerns courteously and timely. Escalate issues to PIC and MOD when necessary. Assist with BOPIC (Buy Online and Pick Up In Club) orders for members. Maintain all club policies and procedures. Perform other duties as assigned and cross‑departmental work. Ensure regular, predictable, full attendance. Qualifications Prior front line/customer service or previous sales experience preferred. Results driven with proven success in goal achievement. Basic math skills preferred. Computer proficiency preferred. Environmental Job Conditions Most of the time spent frequently remaining in a stationary position on hard surfaces. May need to examine or scan merchandise, including bending, handling, pulling, reaching, or stooping. Occasionally requires lifting objects up to 30 pounds, and sometimes more with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. May be occasional contact with cleaning agents. Compensation In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. The pay range for this position starts from $16.50. Salaries vary by location, education, experience and qualifications. Application Note We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses. #J-18808-Ljbffr BJ's Wholesale Club, Inc.