Staff Cloud Engineer - Infrastructure

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to View email address on click.appcast.io so our team members can review.About NetDocumentsAt NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private CompaniesFive-time Top Workplace USA winnerFive-time Salt Lake Tribune Top WorkplaceMultiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefitsIf you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.What You’ll Do As a Staff Cloud Engineer, you will be responsible for managing and optimizing our AWS infrastructure, ensuring high availability, security, and performance. Your responsibilities will encompass managing Virtual Private Clouds (VPCs), handling infrastructure components such as Route53, CDN, Firewall, WAF, load balancers, etc. You will work to Write and maintain IaC and automation systems. You will be instrumental in building and implementing Disaster Recovery (DR) and resiliency automation strategies across Availability Zones (AZs). This role reports to the Senior Manager, Cloud Engineering. You will: AWS Infrastructure Management: Operate and optimize AWS Virtual Private Clouds (VPCs), Route53, Content Delivery Networks (CDNs), load balancers, and EC2 instances. Ensure the infrastructure is configured and maintained to meet high availability, security, and performance requirements. Monitor and troubleshoot infrastructure issues, proactively identifying and resolving potential bottlenecks or vulnerabilities. Disaster Recovery and Resiliency: Design and implement robust disaster recovery and resiliency automation solutions spanning across AWS Availability Zones. Conduct regular testing and validation of the disaster recovery plan to ensure its effectiveness and reliability. Collaborate with cross-functional teams to identify and mitigate risks, ensuring business continuity in the event of a disaster. Incident Response: Collaborate with the team to provide operational support during incidents, utilizing your deep understanding of AWS infrastructure. Participate in incident response activities, including troubleshooting, root cause analysis, and implementing corrective actions. Contribute to the development and improvement of incident response processes and procedures. Infrastructure Monitoring: Implement and maintain effective monitoring solutions, including log management, metrics, collection, and alerting Analyze monitoring data to identify performance trends, capacity needs, and potential areas for optimization Use Observability best practices with AWS CloudWatch and DataDog Infrastructure Optimization: Continuously evaluate and optimize the AWS infrastructure to improve performance, scalability, and cost efficiency. Implement automation and orchestration tools to streamline infrastructure provisioning, configuration, and management processes. Stay updated with the latest AWS services, features, and best practices, incorporating them into the infrastructure architecture as appropriate. Documentation and Collaboration: Maintain accurate and up-to-date documentation of the infrastructure architecture, configurations, and operational procedures. Collaborate with cross-functional teams, including developers, system administrators, and security teams, to ensure effective communication and alignment of infrastructure requirements. Infrastructure Automation and DevOps: Develop and maintain infrastructure-as-code (IaC) using tools like Terraform or CloudFormation. Implement and enhance CI/CD pipelines for efficient and automated application deployments. Experience with Harness, ADO Pipelines, or GitHub Actions. Drive the adoption of DevOps practices, including configuration management, continuous integration, and automated testing. Deep knowledge and proficiency in automation scripting best practices using tools like Python, and/or PowerShell What You’ll Need to be Successful Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience. 10+ years with hands-on experience in AWS. AWS Certification required. Advanced AWS Certifications are a plus. Ability to independently deliver features following story descriptions and acceptance criteria. Proficiency in engaging in technical discussions with senior engineers and architects, requiring minimal supervision for individual tasks. Proficiency in automation tools such as Terraform, GitHub Actions; and scripting in Python, Bash or PowerShell. Ability to offer guidance to other Cloud Engineers and work collaboratively within the team. What You’ll Love About NetDocuments The People! 90% healthcare premiums company covered HSA company contribution 401K match at 4% Flexible PTO (typically 3 to 4 weeks a year) 10 paid holidays Monthly contributions for life activities & wellness Access to LinkedIn learning with monthly dedicated time to explore Compensation Transparency The compensation range for this position is: $160,000 - $180,000The posted cash compensation for this position includes on target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.