Financial Advisor
Jobtailor
- Provide financial advisory solutions involving life insurance, investments, trust services, estate planning, and retirement planning
- Help members understand, obtain, and maintain financial products aligned with their goals and needs
- Interact proactively with members to identify suitable products for their overall financial plans
- Develop ongoing member relationships through frequent communication and education across branch, telephone, and digital channels
- Utilize SECU technology, marketing campaigns, lead platforms, referrals, and branch visits to meet productivity benchmarks
- Work independently to achieve activity and performance standards with limited guidance
- Navigate SECU operational systems, life insurance software, NetX 360, Envestnet, CXOne, and future systems
- Facilitate member requests with other departments
- Maintain KPIs, soft-skill standards, and call quality
- Coordinate with team members on complex scenarios and holistic member needs
- Support and guide newer or less experienced team members
- Train member-facing employees on financial advisory services and quality referrals
- Communicate activities and results to management
- Improve financial advisory service delivery processes and relay suggestions to management
- Assist in other operational areas as needed
- Maintain knowledge of credit union products and services and provide quality referrals
- Ensure member identification, information security, confidentiality, and compliance with policies and regulatory requirements
- Complete quarterly training, continuing education, and assigned training
- Travel to off-site premises or for training when required
Vacancy posted 1 day ago
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