Resident Services Coordinator, Multifamily

Resident Services Coordinator, Multifamily Elliot Norcross (

Job Description Summary

The Resident Services Coordinator should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. Resident Services Coordinators are the face of the property and promote a sense of community. Resident Services Coordinators are also responsible for being the main point of contact for residents before, during and following significant interior renovations of the buildings. The Resident Services Coordinator will be assisting residents throughout the renovations process. The Resident Services Coordinator will work directly with property managers, construction liaisons, contractors, and property team members to ensure the highest quality experience possible for the residents.

ESSENTIAL JOB DUTIES

• Provide resources to residents and an open and welcoming environment for residents, customers, vendors, and neighbors.
• Acquire a broad knowledge of the community and the surrounding area.
• Assess needs of residents and provide them with the appropriate provider and community resources.
• Facilitate programs and services such as health and wellness, life enrichment, or transportation.
• Proactively develop a resource directory of local social service agencies and providers.
• Prepare and maintain log of resident issues and services provided.
• Provide residents with contacts and resources to assist with benefits and entitlement program applications.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Promote a strong sense of community.
• Help connect residents to one another.
• Help develop and maintain a strong and healthy identity for the property.
• Work closely with client representatives and construction team to coordinate resident activities and movements during renovations or construction.
• Assist residents preparing for changes to their homes and address questions or concerns presented by residents during the renovation and transition process.
• Help residents understand the renovation process.
• Help residents connect to their families, friends, and social networks for support, including during periods when residents are displaced from their units as a result of renovations.
• Deliver culturally appropriate & age-appropriate activities for residents who live at the property.

COMPETENCIES

• Understand the characteristics of the resident population and property in which they serve.
• Ability to effectively interact and work with individuals from diverse backgrounds and attention to detail.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistent
• Understand the characteristics of the resident population and property in which they serve.
• Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race.
• Uphold core values: Service, transparency, performance, creativity, and community.
• Flexibility and ability to manage a complex workload in varied work environments.
• Strong interpersonal, communication, organization, writing and computer skills.

IMPORTANT EDUCATION

High School Diploma, GED, Trade, Technical, or Vocational school

IMPORTANT EXPERIENCE

1+ years of related experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually to give back to causes important to you and your community
• 12+ Company Holidays annually
• Paid Parental Leave to support you and your family
• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
• Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them
• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
• The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role.

COMPENSATION

The compensation for the position is: $20.40 - $24.00

EEO STATEMENT

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io. Please refer to the job title and job location when you contact us.

INCO

"Cushman & Wakefield"

ABOUT CUSHMAN & WAKEFIELD

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award‑winning culture. For additional information, visit