Senior System Administrator, Tier-2 Level Support Services

Position: Senior System Administrator, Tier-3 Level Support Services Location: San Antonio, TX (On-Site) Clearance: U.S. Citizen with ability to obtain a Public Trust Summary This contract will provide 24/7/365 operations support to the customer. Applicant must be able and willing to work on-call, shift, or surge if required. Must be flexible and able to travel when necessary. Will need a Real ID and current passport. Work arrangement: This position will require on-site occupancy at or near the Ft Sam Houston location. Core hours are 6:00am – 6:00pm; exception being shift-work (surge) or on-call staff. Telework may be considered on a position-by-position basis with approval by the customer. Responsibilities Position may be required to manage subordinate personnel. Managerial responsibilities include but are not limited to: onboarding & exiting assistance, timecard accounting, performance reviews, mentoring, and reporting. Expert-level Knowledge Or Significant Hands-on Experience In Support the Tier 2 (Continuous Operations) 24x7 operations mission. Maintain and troubleshoot enterprise level products and services, including hardware (servers and end-user devices) firmware, and software. Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events. Utilize Information Assurance tools to validate proper installation and function of deployed security patches and solutions. Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects. Support mobile computing and end user devices to include resetting and configuring devices. Identify and troubleshoot Enterprise Management (EM) issues related to patches and servers. Troubleshoot and resolve Data-at-Rest (DAR) issues. Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO), initial troubleshooting of GPOs, adding Security Groups to group policies. Perform system administration tasks on Enterprise server and end-user clients, extend scheduled lockout condition, initiate data recovery operations and unlock machines as required. Install, administer, and perform password management for Enterprise software. As required to resolve issues, remotely access government equipment. If unable to resolve an issue, escalate to Enterprise Operations (Tier 3). Provide the de-escalation path back to the lower tier. Monitor enterprise assets via System Center Operations Manager (SCOM), Quest Suite of Tools, and other related applications. Ensure core services are maintained at normal production levels with no unplanned service interruptions. Create and distribute Unscheduled Downtime Report (UDR), SITREPs, After Action Reports (AAR), Information Papers and Executive Summary (EXSUM) documents for critical service outages and/or unplanned interruptions. Document and update incident(s) (via Ticketing System) with information relevant to the incident and/or outage. Operate, maintain, and administer the MED365 tenancy. This includes fulfilling the following roles in the customer tenant, User Admin, License Admin, Teams Admin, SharePoint Admin, Security Admin, Authentication Admin, Global Admin, Exchange Admin, and Help Desk Admin. Perform administrative functions associated with Azure Information Protection/data labeling and control. Manage user data retention policies, to include placing data in litigation hold. Review licensing assignments and permissions related to eDiscovery. Perform content searching as required. Responsible for conducting content searches related to various scenarios to include, but not limited to, Unauthorized Disclosure of Classified Information, Freedom of Information Act, Law Enforcement/Counterintelligence, Personally Identified Information, or malicious content and take appropriate action to remedy request by either deleting the content or exporting to an acceptable repository for additional analysis or export. Ensure tenant federation with all other DoD tenants. Follow all DoD Security requirements for tenant configurations including applicable STIG, customer Tasking Orders, CYBERCOM Orders. Interact with the customer CSSP/DCO team on any cyber incidents or orders. Provide log to CSSP/DCO team in response to security requirements. Remove user access, specific files or content as directed by CSSP/DCO team. Advise and coordinate with customer PMO ISSM and implement any changes directed by ISSM. Manage and review technical security events including malicious emails, files, and content. Manage and scope spillage events to determine scope of issues and coordinate with technical POCs and Mission Partner POCs. Review security configuration and technical data to ensure a secure environment. Follow Change Management practices to schedule and implement approved changes within the tenant. Follow change coordination practices to notify stakeholders of scheduled maintenance events and expected impact. Requirements Must be a U.S. Citizen and with ability to obtain/maintain a Public Trust Must successfully complete a government issued background investigation. Must be flexible to travel when necessary. Must have Real ID, and ability to obtain a U.S. Passport. Education Minimum of 8 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 10 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 6 years of relevant experience OR AA/AS degree or high school diploma with 15 years of experience in Information Technology or a related field. Required Certifications Applicants will be required to have: incumbents have 6 months to obtain CompTIA Security+ (DoD 8570/8140 IAT Level II Baseline) Microsoft Certified: Azure Fundamentals or Microsoft Certified: 365 Certified Fundamentals Must Have The Ability To Provide excellent customer service Coordinate several concurrent tasks Interface with users in a pleasant and tactful manner Be self-motivated Quickly learn new IT technologies Occasionally work non-standard hours as required Be a Team Player with the ability to work well independently with limited direction We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. EEO Statement ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law. #J-18808-Ljbffr ASRC Federal