Front of House Shift Leader

Front Of House Shift Leader

O'Charley's Restaurant + Bar is known for offering good food, good times and some of the most awesome job opportunities around.

That's because working at O'Charley's puts you in the company of friends and professionals who genuinely enjoy working with one another. In fact, O'Charley's is recognized as best in class by People Report and Chain Leader magazine for our team member referral program.

Do you have a passion to serve and love to have fun while you work? Full Time & Part Time Opportunities Available For: Front of House Shift Leader

Position Summary: The Shift Leader is responsible for assisting the management team in executing a solid restaurant operation. Ensures that each team member provides a quality experience for every guest. FOH team members should be guest-focused in their response to all guest needs. Guides the flow of business by maintaining the pace of the team members while visiting guests to ensure great guest service, food, and drink quality.

Primary Responsibilities Including, but not limited to:

• Assist with the management of the restaurant in the absence of management, in accordance with the Company's goals, policies and procedures, and in support of the management team.
• Provide aid to the management team with planning, directing, evaluating, and directing the work of the training and hourly team members, as well as handling complaints and performance management, complete rotation charts.
• Build relationships with our guests by introducing yourself; follow-up with guests on the quality of the dining experience and resolve any issues.
• Create the "environment" by bringing energy to and setting the pace of the shift.
• Interact with FOH team members to ensure they have everything they need to provide "Best of Class" service.
• Monitor the quality of food and ticket times in the kitchen alley position.
• Follow-up on standards for all bar ingredients and ensure drinks are prepared with excellent quality and the guests receive their drink within 3 minutes of ordering.
• Deliver planned, quality pre-meals with educational content.
• Awareness of restaurant goals previous year, this year, relative trends:
• Sales Check Average
• Liquor Sales
• Contribute to overall shift productivity:
• Cash handling making change, server cash outs.
• POS functions hourly and basic management functions.
• Encourage overall shift productivity by setting the pace in the dining room and bar.
• Use of labor card to monitor team member in/ out times in line with TLC goals.
• Expanded functions after core functions are mastered in order to support management and increase operations knowledge.
• Other duties as assigned.

Position Qualifications: High school diploma or general education degree (GED).

Skills & Specifications: Experience/Training:

• Shift Leaders are role models for all team members through the standards they set for their own performance and their ability to communicate restaurant goals.
• Must have working knowledge of basic kitchen operations (line checks, safety & sanitation, equipment operations, and Food Quality Assurance).

Required:

• Working knowledge and application of core company values, policies, and procedures.
• Ability to exercise discretion and independent judgment with respect to challenging situations.
• Basic computer knowledge of computer systems and Microsoft Office applications.
• Ability to lead and assist with management and hourly team member training and development.
• Must have a proven track record of achieving results and building a winning team.
• Proficient in multi-tasking, organization, problem-solving, decision-making, interviewing, basic math, analytical thinking, time management, and team building.
• Exceptional verbal and written communication skills.

We offer flexible work schedules, a great work environment, excellent opportunities for advancement along with the following benefits:

• Get Paid Quicker - We pay our team members weekly
• Growth Opportunities - Approximately 50% of our management team started out as hourly team members.
• Better quality of life - no late night bar hours!
• Paid Time Off - Earn vacation based upon company policy
• Discounts - 25% discount on food and non-alcoholic beverages for team members to enjoy with their family and friends outside of their work shift
• Healthcare Coverage - Restaurant hourly team members may become eligible for health and welfare plans the first of the month following an ACA measurement period in which average hours worked per week is 30 or greater.
• Retirement Savings Plan - After 1 year of employment you are eligible to participate in the company's 401(k) plan upon reaching 21 years of age.

Our team brings a lot to the table! O'Charley's Restaurant + Bar is an equal opportunity / e-verify employer.