Client Manager for Food Safety Certifications

Job Description

Job Description

EAGLE is seeking a Certification Client Manager to manage the audit process by working directly with our clients on the certification of companies to internationally recognized management systems in diverse sectors such as manufacturing, automotive, aerospace, environmental, medical, and food safety. This role will manage certification audits for new customers in food safety while coordinating effectively with audit teams and existing clients to maintain the certification process. Serving as the primary point of contact, the role will prioritize customer satisfaction by organizing documentation, confirming understanding of requirements, and providing exceptional communication throughout the certification journey. Standout candidates will be detail-oriented and possess strong organizational, communication, and customer service skills.

At EAGLE Certification Group we are more than a company that specializes auditing services. We embrace a customer-focused culture with an emphasis on quality and teamwork. EAGLE, a certified woman-owned business is founded on the initiative, professionalism and tenacity of our people. Every individual at EAGLE has a voice that is heard, intelligence that is utilized, skills that are enabled and personal ambitions that are encouraged. These traits contribute positively to our business performance. EAGLE empowers people to work collaboratively, creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service, Integrity and Value are not just words in our tagline; these values are aspirational in that they provide guidance to each and every one at EAGLE in our day-to-day approach to our shared profession, to the public and to each other. We call this approach, "The EAGLE Way".

Responsibilities include:

• Organize, manage, and complete data requirements into the EAGLE Management System.
• Maintaining thorough knowledge of related regulatory and compliance requirements of ISO (International Organization for Standardization) and other standards.

• Assist operations with the management of the cost of audit processes and ensures accurate audit paperwork for the auditor and client.
• Confirms and ensures understanding of customer requirements; including dates, documentation, and tasks assigned to you in the management system.
• Participates in the training and development of auditors and other EAGLE team members on regulatory and compliance requirements.

Essential Skills and Qualifications:

• Advanced education is preferred but not required.
• Strong administrative abilities required.
• Experience in customer/service or quality assurance.
• A background in management systems (ISO Standards) or the manufacturing industry is preferred, it is not required.
• Basic understanding of business accounting as it relates to auditor expenses and customer invoices

• Ability to learn and master documented auditor competency requirements
• Must be able to clearly and concisely communicate with employees, customers and auditors.
• Proficiency in software tools such as Word, Excel, PowerPoint, and Outlook is necessary for documentation and coordination tasks.
• Strong verbal and written communication skills

• Ability to speak Spanish fluently as a second language would be beneficial but is not required.
• Eagerness to learn new regulatory and compliance systems.

EAGLE cares for the health and welfare of each employee by creating a healthy work-life balance for our people. EAGLE supports the roles that each person plays within their own family and community, and strives to achieve a meaningful balance between work, family, community, and self.

Benefits Include:

Competitive pay

Medical, Dental, and Vision Plans

401k plan with a company annual contribution

PTO, Bereavement leave, Volunteer time off, and 10 paid holidays

Cell Phone Reimbursement

Staff enjoy the following perks:

In office and hybrid work schedules

Company paid parking

Training, Development, and Growth Opportunities

Flexible Business casual/casual work environment

Staff Appreciation Events

EAGLE is an equal opportunity employer. It is our policy to select, place, train and promote the best-qualified individuals based upon relevant factors such as work quality, attitude and experience, to provide equal employment opportunity for all. EAGLE ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. This equal employment opportunity applies to all EAGLE activities, including, but not limited to, recruiting, hiring, training, transfers, promotions and benefits.