Registry Unit Assistant- Flex Department

Unit Assistant Performs reception activities including answering phone, greeting internal and external customers, routing incoming and outgoing mail, and maintaining inventory of necessary supplies. Determines the nature of patient or visitor needs/requests, securing the appropriate resource and monitoring follow-up for satisfaction. Responds to patient call lights, including emergencies. Ensures that the center work area is orderly and presents a positive image of the nursing unit. Obtains necessary documentation/consents from patients/families required upon admission, ensuring all patient consents are signed within 24 hours of admission. Obtains copies of insurance information, picture IDs and sends them to the correct department. Maintains files of emergency information for each patient including current history and physical exam, face sheet, copy of DNR form, blood consent (as applicable). Distributes patient therapy schedules ensuring the most recent schedule is available to necessary personnel. Audits adherence to specific policies and procedures (infection control, DNR and others as requested), utilizing reports from the EMR system. Assists with orientating new staff to the functions of the nurses' station, phones, access doors, CapMgt, and Guardian. Schedules patient appointments including arranging transportation and notifying relevant parties of scheduling conflicts. Prepares paperwork for patients upon discharge. Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab. Reporting Relationships Reports directly to the Nurse Manager Knowledge, Skills & Abilities Required High School Diploma or 1-2 years of college or other post high school training or equivalent experience. Proficiency in keyboarding skills. Application of a variety of simple computer PC software and office equipment (photocopying, fax machine, multi-line phone, etc.). Basic communication and interpersonal skills necessary to interact appropriately with internal/external customers in various circumstances. Organizational skills necessary to efficiently prioritize and complete a variety of tasks. Ability to collaborate effectively in a team setting in order to maximize quality and efficiently of operations. Working Conditions Normal office environment with little or no exposure to dust or extreme temperature. #J-18808-Ljbffr Shirley Ryan AbilityLab