Customer Service Representative

TechOp Solutions International

Call Center Representative

TechOp Solutions is seeking call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

Answer and track incoming calls
Prepare and submit accurate, detailed reports in government systems
Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
Accurately record all details in accordance with procedures
Conduct database and open-source research
Route and escalate calls appropriately
Other duties, as assigned

TechOp Solutions International

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Vacancy posted 1 day ago

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