Management Program Analyst (UX/UI Designer), GS-0343-13, FPL GS-13, (Direct Hire) (Open Continuous)

Job Title

Management and Program Analyst (UX-UI Designer), GS-0343-13

This is an open continuous announcement to fill current and future vacancies, until 08/14/2026.

We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Management and Program Analyst (UX-UI Designer), you will be responsible for:

• Leading human centered design practices such as user experience (UX) research and interaction design (lxD) to help improve products on FSA's customer facing site, StudentAid.ed.gov. The site provides customers with a personalized and self service experience across multiple channels that covers the federal student aid journey which includes learning about financial aid, applying for financial aid, and managing aid including loans.
• Applying qualitative and quantitative methods to assess program efficiency, effectiveness, guidelines, practices, procedures, administrative operations, processes, and mechanisms, as well as evaluating progress toward program goals and objectives.
• Preparing reports and briefs for program management while implementing and promoting best practices in organizational change management.
• Leading and working independently to conduct and oversee UX research to understand the needs of students, parents and borrowers and develop reports and recommendations to FSA stakeholders.
• Overseeing user research activities, including development of detailed customer journeys; analyzing FSA and servicer legacy websites to understand their functionality and gather requirements; eliciting requirements from customers, subject matter experts, and product owners; and assisting vendor and FSA staff.
• Leading the development interactive prototypes as part of the design process and stakeholder reviews while communicating requirements to vendors and providing feedback to vendors on deliverables.
• Collaborating with vendor and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners; working with the development team to understand technical constraints and communicating the desired functionality for the digital platform; answering user interface design questions; and participating in user acceptance testing.