Senior Receptionist / Patient Scheduler, Department of Family Medicine (Mt. Laurel, NJ)

Rowan University • 201 Mullica Hill Road • Glassboro, New Jersey 08028 • View phone number on click.appcast.io Skip to main content Rowan University > Human Resources > Job Postings Welcome to Rowan University’s Career Site A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to more than 25,000 students. The fastest-growing public research institution in the Northeast and among the country’s top 10 fastest-growing, Rowan offers a thriving multidisciplinary environment with a strong emphasis on practical research in health care, engineering, science and business, while ensuring excellence in undergraduate education. Nationally recognized for innovation, high-quality, affordable education and public-private partnerships, Rowan is one of two universities in the U.S. to offer M.D., D.O. and D.V.M. degree programs. For more information on Rowan University, click here . All positions are contingent upon budget appropriations. Rowan Employee Benefits Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website . Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here . *Available benefits are dependent upon employee class and union affiliation. Senior Receptionist / Patient Scheduler, Department of Family Medicine (Mt. Laurel, NJ) Job no: 501806 Work type: Regular Full-Time Location: Mount Laurel, New Jersey Categories: Administrative - Clerical, Clinical, Professional Senior Receptionist / Patient Scheduler Rowan Medicine, an affiliate of Virtua Medical Group Rowan-Virtua School of Osteopathic Medicine Location: Mt. Laurel, NJ Department: Family Medicine Reports To: Practice Supervisor

PCLASS: WT312

Updated: 07/25/2025

SUMMARY:

The Department of Family Medicine is searching for a senior receptionist/patient scheduler to join their team. Under general supervision, this position performs receptionist and telephone answering duties, schedules clinical appointments, manages patient registration, ensures accurate record-keeping, and provides general office support. In addition, this employee will facilitate patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing their needs in every interaction. ESSENTIAL DUTIES AND RESPONSIBLITIES include the following: Patient Interaction & Scheduling : Greets patients and visitors promptly and courteously, ensuring a welcoming environment. Manages appointment scheduling, confirmations, and cancellations according to department protocols. Patient Registration & Documentation : Accurately registers patients, verifying and updating personal and insurance information in the electronic health record (EHR) system. Assists with managing Epic work queues as directed. Communication & Coordination : Answers phone calls professionally, takes detailed messages, and directs inquiries to the appropriate party. Communicates with hospitals, physician offices, and other healthcare providers regarding patient-related information while maintaining confidentiality. Record Management : Ensures timely scanning, retrieval, and organization of medical records, lab slips, and imaging reports to support clinical operations. Customer Service: Provides accurate information, including directions, pre-visit instructions, and insurance requirements, while maintaining a patient-centered approach. Administrative Support: Reviews and resolves errors in EPIC work queues before appointments. Processes daily deposits and performs other assigned administrative tasks to support office operations. Compliance & Professionalism : Maintains adherence to HIPAA and confidentiality regulations while fostering positive patient interactions and professional relationships. Other duties Always treat others with compassion, dignity, and respect. Maintains a customer-focused approach to all responsibilities. Attends all mandatory in-service and training as directed. Maintains competence in all applicable office computer systems. Supports and adheres to the University policies regarding HIPAA and confidentiality. Assists with the orientation and training of new employees as requested. Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent. Minimum of one (1) year of clerical experience in a medical office or clinical setting, including receptionist and scheduling duties. Knowledge of medical terminology, coding and procedures. Proficiency in using electronic health records (EHR) systems. Excellent communication and interpersonal skills. Ability to multitask and work efficiently in a fast-paced environment. Compassionate and patient-focused attitude. Team player with a positive and cooperative attitude.

PHYSICAL REQUIREMENTS:

Sitting for Extended Periods : Ability to remain seated for long durations while working on a computer or answering phones. Visual & Auditory Requirements : Must have the ability to read computer screens, documents, and forms, as well as hear and communicate clearly over the phone and in person.

WORKING CONDITIONS:

Work is performed in a clinical environment. May require evening, weekend, or holiday shifts depending on the clinic's hours of operation. May require occasional travel to another office within the department due to operational needs. Travel time will be compensated, and mileage reimbursed per company policy.

SALARY / BENEFITS

The starting rate is $21.42 per hour (Probationary Rate). After completion of a six-month probationary period, the employee's pay will increase to the Job Rate of $22.08. Depending on experience, the candidate may be hired at the "Job Rate" to start. For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents). For more detailed information, please visit:

NOTES:

Only completed, online applications submitted on or before the deadline will be considered. Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position. Advertised: Sep 29 2026 Eastern Daylight Time Applications close: Oct 13 2026 12:40 PM Eastern Daylight Time More Information Residency Requirements Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York. Note on STEM-OPT Employment Please note that STEM OPT employment is not permitted at Rowan University. To be eligible for a STEM OPT extension, the student's employer must be registered in E-Verify and must use the system to verify all new employees. While Rowan University is registered in the E-Verify system, the University does not use the system to verify all new employees, only those that are working on a Federal Contract. This means that Rowan does not permit individuals to work at the University using a STEM OPT Employment Authorization Document as proof of US Work Authorization. Non-Discrimination at Rowan University Non-Discrimination at Rowan University Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities. To request reasonable accommodation, contact Christy Mroz,Administrative Assistant,View email address on click.appcast.io, View phone number on click.appcast.io. Rowan strongly encourages applicants from underrepresented groups to apply. Pursuant toTitle IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to admission and employment. Inquiries about the application of Title IX and its supporting regulations may be directed to the Assistant Secretary for Civil Rights, Office for Civil Rights, U.S. Department of Education, or to the University’s Title IX Coordinator, Office of Student Equity & Compliance, Rowan University, Hawthorne Hall, Suite 312, 201 Mullica Hill Rd, Glassboro, NJ 08028, View email address on click.appcast.io , View phone number on click.appcast.io. For information on the Title IX Sexual Harassment/Sexual Assault policy and grievance procedures, please click here . #J-18808-Ljbffr Rowan University