Security Officer- Lead

Security Officer- Lead - 90625The Lead Security Officer provides daily oversight and operational support for all security services at Northern Light Blue Hill Hospital. This role is responsible for the development, mentorship, and evaluation of security staff, ensuring high standards of safety, regulatory compliance, and customer service. The Lead Officer plays a key role in scheduling, training, performance management, and process improvement initiatives, while fostering a positive and professional work environment.ResponsibilitiesStaff Leadership & DevelopmentLead orientation, training, and ongoing competency assessments for security personnel and others as assigned.Assist with recruitment, interviews, coaching, mentorship, and wellbeing of staff.Manage scheduling, documentation, and day-to-day operational responsibilities.Partner with hospital leadership to support clinic operations and patient care initiatives.Contribute to workflow optimization and process improvement efforts.Operational SupportProvide expert-level coverage during staffing surges or absences.Perform all duties expected of front-line security officers with professionalism and skill.Oversight of local security technologies and systems, including video surveillance, access control, staff safety alerting, mass communications, security, emergency management communications, etc.Delivers training and education for newly hired employees and continuous training to ensure security staff proficiency in the use of established technologies and programs.Assists in the execution of security and emergency preparedness drills, simulations, tabletop exercises, and other activities as directed in collaboration with others.Organizes and maintains inventories and ensures the completion of required inspections and preventive maintenance and upkeep of all department equipment.Supports Clinical Education in the delivery of training and education required by CMS, JCAHO, OSHA, and other regulatory entities as an instructor and subject matter expert.Creates detailed reports, summarizes findings, and provides recommendations for each area of analysis.Assists in comprehensive risk and threat assessments to identify potential hazards and vulnerabilities in the workplace, ensuring a safe and secure environment for all employees.Policy & Procedure ManagementDevelop, review, and implement departmental policies, workflows, and procedures.Support performance improvement initiatives through data collection, audits, and reporting.Regulatory Compliance & SafetyEnsure departmental readiness for regulatory surveys and inspections.Maintain compliance with safety standards and provide workforce safety, security, and emergency preparedness training and education (including MOAB) as needed.Other DutiesPerform additional responsibilities as assigned to support departmental and organizational goals.Patient Safety InitiativesEnhances patient safety by supporting and executing comprehensive patient focused security protocols.Communicates and supports clinical departments to create and maintain safe and secure environments for all caregivers and those supporting them.Promotes proactive strategies to ensure safety measures are prioritized, focusing on the well-being of patients in every aspect of their healthcare experience.Other InformationAssociate degree from an accredited post-secondary institution.Documented certification training and education from the International Association of Healthcare Safety & Security (IAHSS).Documented leadership and technical training/education in security, emergency management, healthcare safety, and workplace violence prevention.Valid Driver's License and meets Northern Light Health insurability standards.Competencies and SkillsAchieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.Adobe AcrobatApplies Business Acumen: Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.Basic Life SupportCyber SecurityExperience with MySQL, Oracle, SAP, SQL Server.Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.Human Capital, Supply Chain and Financial Software.Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.Word processing, spreadsheets, data entry, database experience and other computer related skills.Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.MS TeamsWord process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.Multi-line phone, scanner, photocopier, fax, and internet.OneNotePromotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between Northern Light Health