Loan Servicing Specialist

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full‑service national lender offering wholesale, correspondent, renovation and reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a network of sales associates to serve its clients nationwide. Plaza is dedicated to building quality, long‑term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and an exceptional customer experience. The Loan Servicing Specialist is responsible for providing prompt and accurate responses to both internal and external customers’ mortgage servicing questions and concerns received by telephone and email. This position communicates regularly with Plaza’s sub‑servicer to resolve loan‑level issues and provides approval/guidance on loss‑mitigation and foreclosure activity. Job Duties Answer incoming calls to Loan Servicing and Customer Service queues Acknowledge and/or respond to incoming emails within 24 business hours Properly document loan‑specific activity in the servicing system Follow up and research to resolve loan‑level issues Process incoming mail Prepare and mail renovation checks Adhere to operational controls, including legal, corporate and regulatory procedures to ensure the safety and security of customer mortgage assets Other duties as assigned Qualifications Customer service experience with telephone exposure is essential Excellent written, verbal and interpersonal communication skills Strong attention to detail and ability to efficiently and consistently produce accurate work Capability to manage time, multi‑task and prioritize work in a fast‑paced environment with a heavy volume of transactions, and ability to meet deadlines Solid commitment to customer and associate service Ability to work in both a team and an individual environment Experience in loan servicing preferred High school diploma or GED equivalent Work Environment This is a hybrid position based in our San Diego office, with an expectation of 2 days onsite per week (Tuesday and Thursday) . Additional office time may be required based on team or business needs. Compensation and Benefits Estimated rate of pay: $25.00 - $34.00 per hour. This position is full‑time; non‑exempt. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons. Plaza offers a competitive benefits package, including medical, dental, vision, paid time off, holidays, 401(k), life and pet insurance, accident, hospital and critical illness insurance, flexible spending accounts, and a variety of discounted services. Equal Employment Opportunity Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr