Sr. Software Engineer

Application Developer As an Application Developer for the Automation team, you will have the following responsibilities: Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC Own and drive enhancements to improve reliability and performance of existing solutions Analysing risks, gaps in the existing environment/applications and resolve them Drive enhancing scalability, performance, and monitoring strategies for the existing platform Collaborating with clients in requirement gathering and providing multiple logical solutions Challenge existing solutions, processing and suggest different ways to solve problem or improve stability Build/improve run books for quality documentation and auditing purpose Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team Skill / Experience: 5+ years of ServiceNow platform experience preferably in development and implementation Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow Good knowledge on reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow Hands on experience on development of custom scoped applications Good knowledge on HRSD, CSM and ATFs Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools Good understanding on ITOM modules Event Management, Integrations, Orchestration Hands on experience on working with Rest API's A fair understanding of MID Server Configuration, CMDB, discovery and asset management Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow Demonstrated success at delivery of assignments with tight deadline. Ability to work independently, but strong team player with experience of working as part of a global team. Self-starter mind set with the ability to share ideas, identify and drive opportunities. Strong problem analysis skills to include the use of mathematical concepts to validate results Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail Clear and concise communication with superior written and verbal communication skills. Manage and prioritize work effectively with minimal supervision Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders. Coordinate and solve complex technical data and transformation issues. Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now. Answer "how to" technical and application configuration questions. Develop, maintain, and execute reports to ensure system operation meets performance targets. Create and maintain system design and operations documentation Qualifications: Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field Financial Service domain knowledge whilst, not a pre-requisite is desirable Vantage Point Consulting Inc.