Outfitter Store Shift Manager

Job Description

Job Description

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. 

Job Summary

Our Retail Shift Managers assist the Store Management Team by overseeing daily operations on the sales floor and providing leadership to our Retail Sales Guides. They provide our guests with an extraordinary customer experience by sharing their passion for the activities and products that the NOC promotes.

Responsibilities

  Oversee floor operations during shift

• Provide solutions to any staff or guest questions
• Make sure change runs are done in a timely manner
• Responsible for opening/closing duties as outlined by management
• Ensure Ecommerce orders from our online store are being fulfilled in a timely manner. 

Outline the schedule for the day

• Assign and delegate all work assignments/projects to floor staff
• Coordinate breaks to maintain proper floor coverage
• Deliver a clear and cohesive plan for the staff each day

Stocking and cleaning

• Maintain a well-stocked floor
• Work alongside staff to ensure a tidy and presentable floor
• Assist with product merchandising, stocking the sales floor, and other projects; as well as delegate these tasks to sales team members

Ensure a positive guest experience

• Embrace a high standard for guest service
• Ensure the guest is always the number one priority
• Provide mediation to guests or staff when necessary
• Make certain all staff are handling guests appropriately

Training and Communication

• Train incoming and returning staff as needed
• Keep lines of communication open with management and fellow staff members

Other duties as assigned. 

Qualifications

Preferred:

• Prior supervisory experience working in a retail setting 
• Cash handling experience 
• Enthusiastic and knowledgeable about the outdoor adventures and products that the NOC promotes and sells
• Knowledge of Lightspeed retail POS system
• Knowledge of Microsoft Office Suite

Applicants must:

• Be punctual, dependable, and proactive in communicating work availability 
• Function as a team player, take direction, and work independently
• Be willing to learn about new products and the adventure offerings local to our region
• Be comfortable in a fast paced and dynamic environment
• Be effective at communicating with coworkers
• Take ownership of the work you do
• Adhere to NOC Guide Handbook and Outfitter's Store specific policies

Physical requirements and working environment:

• Ability to stand for long periods of time
• Comfortable climbing ladders and stairs 
• Ability to stoop, bend, twist
• Must be able to lift 50lbs
• Must speak clearly and concisely 
• Comfortable working in a guest facing position

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted. 

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.