Ambassador

Job Duties:

• Make every interaction a positive experience for guests and team members.
• Act as the primary point of contact for complex guest or resident inquiries

and service

• requests.
• Anticipate guest needs and proactively address potential service issues.
• Model exemplary hospitality behaviors, setting the standard for the Hotel

team. * Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently.

• Maintain consistent follow-up on guest concerns to ensure satisfaction.
• Maintain accurate records of incidents, work orders, and guest feedback.
• Ensure lobby and public areas are organized, safe, and presentable at all

times. * Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency.

• Support cross-departmental
• Maintain a polished appearance and friendly and professional demeanor at all

times.

• Convey a consistently upbeat, welcoming, and genuine attitude.
• Uphold confidentiality regarding guest, resident, and company information

Qualifications * High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!

• Strong interpersonal, communication, and problem-solving skills.
• Ability to handle guest complaints and escalations diplomatically.
• Tech-savvy: familiarity with property management systems, work order

platforms, and communication tools.

• Flexible schedule, including weekends, holidays, and varied shifts.
• Minimum 3 years of experience in hospitality, front desk, or guest relations

preferred.

• Bilingual (English/Spanish) preferred.
• Genuine, thoughtful, and attentive care toward guests, residents, and team

members. * Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism. * Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.

DRUG FREE WORKPLACE - BACKGROUND CHECKS CONDUCTED