Customer Care Specialist

IHCS provides an Integrated Delivery System in the home setting, which includes DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients – 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1. Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico. Competitive Compensation Medical, Vision, Dental, Short- and Long-term insurance 6+ Days of Holidays Pay 13 days of PTO Employer paid life insurance 401K with employer contribution Wellness program with reward incentives Employee recognition and reward programs What you will be doing The Customer Care Specialist plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. This multi-faceted position involves daily interactions with patients, healthcare providers, home health agencies, durable medical equipment (DME) providers, and health plans. The specialist serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements. Success in this role requires excellent communication, problem‑solving, and organizational skills to enhance service delivery and patient satisfaction. What will you need to succeed High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred. 1–3 years of experience in customer service, healthcare coordination, or referral management. Experience working with health plans, home health agencies, or DME providers is a plus. Strong verbal and written communication skills. Excellent problem‑solving and conflict‑resolution abilities. Ability to multitask in a fast‑paced environment while maintaining attention to detail. Proficiency in Microsoft Office Suite products (Word, Excel) Knowledge of HIPAA, CMS, and healthcare regulatory requirements. IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Integrated Home Care Acquisition