Client Success Manager — Sunset

Client Success Manager — Sunset Location: Dumbo, Brooklyn, New York City, NY (Onsite, 5 days/week) Compensation: $90,000 – $135,000 base + competitive equity Visa Sponsorship: None Experience Level: 2–4+ years Employment Type: Full-Time About Sunset Sunset is a fast-growing legal tech startup helping venture-backed companies shut down gracefully. The company manages dissolutions, legal filings, investor distributions, and operational wind-downs for startups. Sunset has also launched a rapidly growing AI data licensing business involving real workplace datasets for model training. The company has raised $5.5M and is scaling quickly across both its operational and AI data businesses. About the Role Sunset is hiring a Client Success Manager to support founders throughout the full company dissolution lifecycle. This is not a sales or upsell role — success is measured by operational accuracy, responsiveness, and founder confidence during high-stress transitions. The role combines customer success, operations, legal process coordination, and project management responsibilities in a startup environment. What You'll Own Serve as the primary contact for client communication via phone, email, and tickets Manage founders through the full dissolution lifecycle Handle operational workflows including IRS 966 filings, investor capital distributions, and account closures Onboard clients into the Sunset platform and guide them through processes Become an expert in corporate wind-down procedures Maintain high CSAT, NPS, and SLA performance Collaborate with engineering, GTM, and operations teams Contribute feedback to improve internal processes and product workflows Create educational and help center documentation Requirements 2–4+ years in client success, customer support, operations, or account management Strong written and verbal communication skills Comfortable interacting with founders, attorneys, investors, and finance professionals Highly organized and able to manage 30–40 active client accounts simultaneously Strong problem-solving ability and curiosity Comfortable operating in ambiguous, high-stakes environments Empathetic and emotionally intelligent communication style Based in NYC or willing to relocate; comfortable working fully onsite in Brooklyn Nice to Have Startup experience Zendesk, Pylon, or ticketing platform experience Project management background Exposure to legal, tax, or finance operations Strong phone communication and relationship management skills This Role Is NOT For Those who approach the role as sales or upsell oriented Large enterprise-only CSM backgrounds without startup exposure Candidates with weak interest in the founder support mission Those who prefer rigid structure over ambiguity and ownership Logistics Role is fully onsite in Dumbo, Brooklyn — 5 days/week — please only apply if you can commit to this Must be based in NYC or willing to relocate No visa sponsorship available #J-18808-Ljbffr David Joseph & Company