Pet Counselor (Retail Sales Associate)

Job Description

Job Description

Job Overview

We are looking for outgoing, motivated team members to join our store as Pet Counselors. This role combines retail sales, customer education, and animal care in a fast-paced environment focused on helping pets find great homes.

Pet Counselors help customers choose the right pets and supplies while ensuring animals receive excellent daily care. Successful candidates enjoy working with people, are comfortable discussing products and animals, and take pride in creating a great customer experience.

This position is ideal for someone who enjoys sales, customer interaction, and working in a clean, professional retail environment with animals.

Responsibilities

• Provide exceptional customer service and guide customers through selecting pets and supplies
• Achieve individual sales goals through product knowledge and customer engagement
• Educate customers on responsible pet ownership and proper pet care
• Perform daily animal care routines including feeding, cleaning, and monitoring animal health
• Maintain a clean, organized, and welcoming store environment
• Assist with stocking, merchandising, and general store operations
• Follow company procedures and work collaboratively with team members and management

Qualifications

• Friendly, outgoing personality with strong communication skills
• Comfortable talking with customers and recommending products
• Retail or sales experience preferred but not required
• Ability to stay organized and multitask in a busy retail environment
• Dependable, professional, and team-oriented

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and move merchandise and reach overhead when needed

Why Join Our Team

• Work in a fun environment helping pets find great homes
• Gain experience in retail sales and animal care
• Opportunities for advancement and increased responsibility
• Employee discounts on pet products