IT Project Engineer

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.We believe talent deserves a human touch — and so do our clients.Nettech is looking for a skilled, detail-oriented IT Project Engineer to join our Client Success team. This role is built around one core idea: don't wait for things to break. You'll be the person who keeps our clients' environments healthy, secure, and aligned to standards — working through a structured queue in ConnectWise Manage to identify deficiencies, remediate issues, and continuously improve the technology environments we manage.This is not a reactive helpdesk role. You'll be working proactively — assessing environments, acting on findings, and partnering with our vCIO team to ensure client technology stays ahead of problems rather than behind them. When the project team needs a strong technical resource, you'll step in — but your home base is Client Success.This role requires reliable transportation and regular travel across Nettech's Shreveport and Little Rock service markets. If you're someone who takes pride in clean environments, communicates clearly without being prompted, and genuinely enjoys making things better before they break, this role was built for you.Primary ResponsibilitiesProactive Client Success (Primary Focus)Work a structured queue of proactive tickets in ConnectWise Manage, remediating findings and documenting outcomes thoroughlyConduct technology alignment reviews and assessments across client environments to identify deficiencies and drift from standardsRemediate findings across endpoints, identity, security, networking, and cloud platformsPartner closely with the vCIO team to surface findings, prioritize remediation, and support client roadmap conversationsPerform client onboarding assessments — evaluating Microsoft 365 configuration, endpoint health, security posture, and network infrastructureEntra ID device joins, Conditional Access review, licensing audits, and M365 tenant health checksMaintain accurate, detailed documentation of all work performed — your ticket notes should tell the full storyProvide timely, proactive updates to internal teams via Slack so nothing falls through the cracksProject Support (As Needed)Step into project team work when capacity and priority require itLead or support infrastructure deployments including SonicWall firewalls, Ubiquiti UniFi switches, and wireless access pointsCoordinate with cabling and low-voltage vendors during physical infrastructure installationsExecute Microsoft 365 migrations, Entra ID transitions, Intune enrollments, and endpoint modernization projectsValidate and document completed project work before handoff back to the managed services teamQuoting & DiscoveriesConduct timely technology discoveries and translate findings into accurate quotes using ConnectWise SellIdentify hardware refresh needs, licensing gaps, and remediation opportunities during proactive reviewsCollaborate with the vCIO team to ensure quotes align with client strategies and budgetsTechnical QualificationsNetworking & InfrastructureSonicWall firewall configuration, VPN deployment, and policy managementUbiquiti UniFi switching, wireless, and controller-based deploymentsNetwork rack installation and structured cabling coordinationVLAN segmentation, LAN/WAN design, and secure network configurationCloud, Identity & Modern WorkplaceMicrosoft 365 administration, migrations, and tenant health assessmentsEntra ID — device joins, Conditional Access, hybrid identity configurationMicrosoft Intune — device enrollment, compliance policies, and Autopilot provisioningMicrosoft Defender for Business and Defender for Endpoint deployment and managementHuntress endpoint protection deployment and alert triageSharePoint Online and OneDrive administrationSecurity & ComplianceMFA enforcement and Conditional Access policy deploymentEndpoint protection and EDR tooling (Defender, Huntress)Firewall hardening and secure remote access configurationBackup validation and disaster recovery testingSecurity posture assessments aligned to client standardsServers & Virtualization (Preferred)Windows Server administrationActive Directory and Group Policy managementHyper-V or VMware vSphere environmentsRequired Qualifications3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role — MSP experience strongly preferredStrong working knowledge of Microsoft 365, Entra ID, Intune, and DefenderHands-on experience with SonicWall and Ubiquiti UniFi platformsExperience working in ConnectWise Manage and/or ConnectWise SellExceptional communication skills — this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this roleAbility to manage a high-volume queue while maintaining quality, accuracy, and attention to detailComfortable in a fast-paced environment that requires frequent context switching between client environments and issue typesSelf-motivated with the ability to prioritize and execute independentlyReliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock marketsIdeal Candidate AttributesProactive by nature — you fix things before they become problemsCommunicates without being asked; teammates always know where things standWrites ticket notes like someone else will have to pick up where you left offTakes ownership and sees things through to completionComfortable moving between deep technical work and client-facing conversationsCollaborative team player who makes the people around them betterCalm, organized, and effective when juggling multiple prioritiesCertifications (Preferred)Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)CompTIA Network+ or Security+SonicWall SNSA or SNSPEUbiquiti UEWA or UENPPhysical & Work EnvironmentAbility to lift and transport equipment up to 50 lbsComfortable working in server rooms, network closets, and client office environmentsReliable personal transportation requiredRegular travel to client sites across the Shreveport and Little Rock markets as needed — mileage reimbursement providedAvailability for occasional after-hours or weekend work when project schedules require itCompensationStarting at $70,000 depending on experienceNetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At NetTech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people. Providing clients with a complete and comprehensive technology solution enables NetTech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we’re competitive and that we can meet the challenges of today’s fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.Nettech, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr NetTech, LLC