Supervisor II, Transportation

Pay Range: $75,000 to $90,000 (DOE) Shift: Monday-Friday, 5:30 AM to 5:00 PM. Job Summary Oversees the transportation department of one or more locations within the assigned geography, providing leadership and acting as liaison between customers, operations, CSRs, and the support team. Essential Duties and Responsibilities Maintain and manage inventory supplies to ensure adequate inventories are always maintained. Manage route scheduling to ensure all scheduled customers are serviced by end of day. Redirect manpower and resources as required to service customers on routes that may have operational difficulties. Manage driver debrief process for every route. Ensure documentation is available for every customer transaction and update route comments as required. Maintain a high standard of customer service as measured by key metrics. Manage open order report to resolve service issues. Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date. Develop relationships with customers and establish contacts that can provide accurate service feedback. Conduct customer visits to review service. Manage customer interaction records to resolve service issues. Monitor operations and staff and recommend changes in methods, procedures, structure, and personnel to secure optimum resource utilization. Monitor department work productivity, report on trends, and recommend and implement changes to improve productivity. Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently. Manage route vehicles, containers, load bars and straps, hand‑trucks, PDTs and printers, and all other company equipment and assets. Monitor routes to improve route efficiency. Select, train, and develop an effective and efficient staff, ensuring a qualified, diverse workforce. Establish and communicate performance standards and objectives; conduct performance appraisals. Recommend salary adjustments, promotions, transfers, and dismissals. Coach employees on educational and job opportunities to enhance career development. Perform ride‐along sessions to ensure drivers operate safely and efficiently. Conduct spot checks to reinforce proper driver behavior and communicate the value provided to customers. Perform pre‑employment screening, new driver orientation, CSR reviews, and monthly safety meetings. Complete daily yard walk. Track and input DOT hours (JJ Keller). Administer company policies, communicate to staff, and ensure compliance and safety. Monitor employees for safe and productive performance, recommend improvements to prevent accidents or injuries. Conduct scheduled safety meetings (monthly Safety, Committee, tailgate meetings). Oversee and participate in maintaining Driver Qualification Files, DOT Log Files, and Vehicle Condition Reports for all route drivers and equipment, ensuring accuracy and completeness. Perform other duties and responsibilities as assigned. Qualifications Required Qualifications High School Diploma or GED 5 years of previous supervisory experience in a structured environment 3 years of transportation/logistics experience required, demonstrating the ability to plan and supervise the work of others Driver's License Preferred Qualifications Commercial Driver’s License - CDL Physical Requirements Job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. Benefits Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability Stock Purchase Plan and company match on 401K Paid Vacation, Holidays, and Personal Days (may vary by site) Equal Opportunity Employer: Minority/Female/Disability/Veteran #J-18808-Ljbffr WM