Front of House Manager

Job Description Job Description We are seeking a dedicated Front of House Manager to oversee the daily operations of Madmen Kitchen. A fit candidate will have a passion for the food industry, resilient leadership skills, and experience in managing front-of-house operations. Madmen Kitchen is a start-up elevated fast food restaurant that is set to open in early June. The hours of operation will be 2pm to 10:30pm (Tuesday-Thursday), 2pm to 1am (Friday and Saturday), and 12pm to 10:30pm (Sunday). Responsibilities: - Manage and lead the front-of-house staff: cashiers, bussers, and delivery drivers - Ensure excellent customer service satisfaction - Oversee orders in-person, online, by phone, and wait times - Train new employees on service standards and company policies - Coordinate with the kitchen staff to ensure timely food delivery - Handle customer inquiries, comments, and complaints promptly and professionally - Make sure to keep a clean and organized front of house environment - Monitor inventory levels for front-of-house supplies - Collaborate with the back-of-house team to maintain a seamless customer experience Experience: - Previous experience in a hospitality management role - Proficiency in LINGA POS or a similar point-of-sale system - Strong leadership, communication, and interpersonal skills - Knowledge of catering procedures and event planning - Ability to train new staff members and conduct future interviews - A basic background in the food industry *A Food Safety Certification of 5 years is required for this position, if you do not have this the employer will pay and provide you with one. *The application process will require a 2-interview process. * The knowledge of how to speak and or understand basic Spanish is an advantage. If you are a leader with a passion for hospitality, strong work ethic, and possess the necessary skills to fit in this role, Madmen Kitchen invites you to apply for the position of Front of House Manager.aa415a4b-8b21-40fc-a65c-70d2b25ca29a