Intake Specialist
INcompass Healthcare
Position Summary The Intake Specialist is a key point of contact for patients and plays a vital role in the intake and patient registration process. The Intake Specialist is highly organized, skilled in data entry, customer service, and communication, with a commitment to providing efficient and effective support throughout the client's intake journey. Essential Duties and Responsibilities The essential functions include, but are not limited to the following:
- Lives out the INcompass Healthcare promise by consistently displaying compassion, treating all with dignity, and providing exceptional care for everyone.
- Incorporates the six principles of trauma informed care throughout all aspects of their work.
- Responsible for processing and addressing all incoming inquiries, referrals, and initial requests for information, such as answering incoming calls, managing incoming referrals, and walk-ins from clients.
- Responsible for ensuring consent forms and intake documentation is complete.
- Responsible for obtaining an understanding of client's presenting problem as well as referral source's requests.
- Responsible for understanding the client's need and ensuring that additional service, including identifying emergent needs and immediately connecting the client with crisis services.
- Connecting clients with needed support, services, and resources.
- Collaborates with all internal and external contacts to promote effective customer service at all times.
- Maintains contact with referral sources and other organizations as required.
- Responsible for working as a team player on the access team by assisting with access and registration tasks to ensure exceptional care for all clients.
- Participates in all required training and meetings as appropriate and assigned.
- Minimum of High School Diploma or equivalency with one year of experience providing customer experience.
- Preferred two years of experience working in a behavioral health setting or similar position.
- Excellent organization and communication skills.
- Knowledge of and experience with risk assessments.
- Demonstrates skill and sensitivity to cultural differences.
- Ability to work as a team player in a shared space with other access team members.
- Skilled in multi-tasking.
- Medical, Dental, and Vision Insurance
- Prescription Coverage
- Company Paid Life , AD&D and Disability Insurance
- Company match up to 4.5% for 401k.
- Generous PTO Plan, no wait period
- Tuition Reimbursement
- Unlimited employee referrals
- Paid holidays
Vacancy posted 5 days ago
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