Medical Front Office Coordinator

Medical Front Office CoordinatorWe are looking for a Medical Front Office Coordinator to support a busy patient-facing office in Houston, Texas. This long-term contract position is ideal for someone who combines strong medical front desk experience with the ability to guide daily administrative operations and maintain a welcoming environment for patients and visitors. The person in this role will help keep schedules accurate, address front office issues as they arise, and ensure day-to-day workflows run smoothly while delivering attentive service.Responsibilities:• Lead day-to-day front desk activities, oversee a team of 3 medical receptionists while providing guidance to front office staff members to ensure established procedures are followed consistently.• Review provider schedules and referral details in advance to identify discrepancies, resolve appointment issues, and support accurate patient flow.• Welcome patients and visitors professionally, gather necessary information at check-in, and route individuals to the appropriate staff members.• Answer and manage incoming calls on a multi-line phone system, respond to routine questions, and direct calls to the correct department or contact.• Schedule appointments for patients and family members while helping coordinate calendar accuracy and office efficiency.• Collect copays, deductibles, coinsurance amounts, prior balances, and other patient payments in accordance with office policies.• Address patient questions or service concerns during the day and escalate more complex matters to management when needed.• Partner with leadership on staffing coverage needs and participate in regular discussions to resolve operational challenges and improve front office performance.• Provide clerical and administrative support as needed to maintain organized and effective office operations.